인터넷 갖춘 인기 에멘브루크 호텔

Avoid this hotel! I was treated unfairly by terrible, unhelpful and rude employees/owners. I booked a room for 3 nights, intending to use a quiet space to finish a research assignment (I have a husband and 2 noisy kids at home). I was given a dark room with only a roof window. - I had to jump on the bed to open the window (see photos) - When the window is open, black soot will float into the room as the chimney was near. - But if I close the window I have no air source! - Instead of an air-con as described on their website, I had some kind of machine that blew air but does not cool air. After 2 nights, I called reception on a Sunday to ask for a new room. Many people had checked out. When I met the reception in person, my request was received with unfriendliness and even rudeness. An old man with white hair was looking at video footage of me and my husband in the lobby. The woman and the man then accused me of having 2 people in my room when I booked a room for one. My husband came by to give me my Yoga mat and he didn't stay overnight. The woman and man were focused on shifting some form of fault on me, instead of solving the issue of my terrible room with no window problem. They didn't care a single bit that they had offered a room that was not fit to be called a hotel room. Zero effort to solve a guest's problem. They insisted that I pay extra or a new double room if I did not want the current room (with no proper window). Their rudeness and hostile attitude is not acceptable as hotel owners. It was a terrible experience. The employees at housekeeping and at breakfast were the only friendly silver lining at this terrible hotel.