나이트캡 앳 에메랄드 스타 호텔(Nightcap at Emerald Star Hotel)

My go to Hotel when staying in Emerald, easy check in and check out. Hotel staff friendly and helpful. Bed super comfortable. Definitely stay there again.

Great small town, busy, pub. The staff are excellent, the bar & dining options never fail.

Clean room, friendly staff. Only downside was AC was not working.

Booked a room well in advance. The night before completed pre-chreck in and confirmation of booking. Still, on arrival, there was no room available for me. Even worse, it sounded like it was my fault. Never again. Still, they've had no idea if I had been charged for the service never provided.

Did put Very Good only because close to all facilities and hotel meal was fabulous, room on top level so need to walk up stairs, room clean, basic , coffee and tea facilities , room on small side but ok, lots of tradies obviously stay here, was ok room for just a nights stay

Could not be more helpful. We got a cip in windscreen, and local O'Brien's was not interested in fixing or helping. But reception could not be more helpful, giving us numbers and contacts for local and Longreach windscreen repairs. We found Che k in easy and friendly. The wonderful lady behind the bar was exceptional with service and friendly. The room was basic and clean, no complaints from us given its a country town, it was great. We also got a complimentary drink vouchet when we checked in to use at the bar.

The room was spacious, clean and tidy and the bed was very comfortable. I’d definitely stay there again.

We were given Room 30 on third floor and there is no lift only stairs. Told no other rooms available. The room was very small and the toilet was continually running and stained so had been left like this for some time. The shower head wouldn't stay up. The hot tap was all wonky on the basin. Bathroom wasn't very clean. Tiles patched in shower. We complained and were moved to a larger room 27 but the fridge in that room made a terrible vibrating noise all night. The air conditioner remote did not work in Room 27 so could only turn off and on at switch and couldn't set temp. There was no toaster or microwave in either of the rooms. Only 2 bowls and two small plastic cups. The rooms do not look like they are pictured online and are very old and tired and lacking repairs. We paid $144 for one night and previously paid $105 per night for a room way better condition than this with no issues and much cleaner. Would not recommend at this price or if you want to sleep without dripping toilets, taps and noisy fridges. There was complimentary bottled water. That was only plus. Very disappointed and would not return or recommend.

So my business partner and myself ordered a meal. Business partner did nott finish his due to the quality of the produce. Myself on the others hand had the luxury of watching him finish his whole meal before received my entre. Apon receiving entre a asked "is there more to come?" To which I was assured "yes". Another 20 minutes passed and still no results . I have to be up at 330 am to get to work. By the time my meal came out it was time for bed, and I had already made an advance for leaving and asking for my money back. As I was doing this my meal appears. My business partner had finished his quite some time ago and also had to be up early.... I asked for my money back, the answer was I'll have to get my manager( time running short need to get to sleep) I replied I'll take a doggy bag. They then couldn't provide for additional sides that I had paid for. Piled everything into a box and poured entre sauces on top. I paid 70 dollars for this meal and I'm absolutely disgusted in. 1 how this matter was handled and 2 the end result. I have photos of the meal that I left with and 70 dollars is a lot of money for this.