엘섬 게이트웨이 호텔 & 컨퍼런스 센터(Eltham Gateway Hotel & Conference Centre Melbourne)

Location: is good if you want to be out near the country and Yarra Valley. Cleanliness: what one expects anywhere. Service: reception is as expected and they did make the room between nights. Facilities: It's not a holiday resort, so it doesn't really have anything: unless you like watching TV which has lots of free movies. the website mentions a 24hr bar-restaurant which was closed during our stay:

This is the second worst accommodation I have ever booked. We requested a refund and left straight away. I would not recommend it other than to say the staff member we dealt with was polite and understanding. Dreadful.

I arrived at 1pm to find reception locked. Called the number provided and a gentleman came to check me in. Said I was booked into a hillview spa suite but when I saw the amount of stairs that had to be climbed to reach it, asked if there was anything lower down. He didn’t offer any alternative but asked me if I was good with stairs. Now I will be 80 this year and reasonably fit but no way able to carry my suitcase up. However a staff member assisted by delivering my suitcase to the room. Was disappointed when I unlocked the door as the decor was, to say the least, very lack lustre. The red couch and armchair looked like they had been picked up on the side of the road. The chair’s lining underneath was hanging down. In the kitchen there was only one cup and one glass, a few plates and some cutlery but no plug for the sink and no tea towel. The bathroom was reasonable but only one cake of soap. The cupboards and the architraves are in bad need of repair. It takes several minutes for the hot water to come through.. The decking outside is in bad repair. I felt like I was going to fall through it in several places. The back garden is full of weeds. I stayed 3 nights and not once was my bed made. There was evidence that housekeeping has been there as the rubbish bin was emptied and the towels changed but no bath mat left on the first day and only once was milk and coffee topped up. On the day of my departure, there was no one about to help me with my case.

I booked this place as it had a restaurant and bar but discovered after checking in they were closed and it appeared they had been closed for a while, so that was disappointing. Bed was comfortable and room was clean but decor very dated. There were no point points next to the bed so charging phones overnight was a nuisance especially as there was no bedside clock and I use my phone as an alarm and to check the time overnight.

Stayed for a wedding, so just one night. It was ok but they need to work on their cleaning… ours was barely average and several others were bad. I take my own pillow everywhere and was glad, the one provided smelled

Hotel definitely does not look anything like advertised. Pretty run down and not maintained well. We were there for a wedding and decided to go up a little early to relax and couldn’t even use the spa in our room due to lack of hot water. When reporting it we were told to “wait a few hours”. Tried again in the morning with same issues. Also there is meant to be a restaurant but it was closed. No room service or mini bar and manuals refer to “dial 9 for reception” and there is no phone in the rooms. Also no one bothers to come and turn down the rooms during your stay. I reported the spa again on check out to which I was told someone would call and organise compensation - but a week later and it never happened. We were also told by another couple staying that they tried to check in at 4pm and their room was “trashed” and not even cleaned yet. Definitely won’t be coming back here again, very disappointing

The property itself is amazing it's a shame it's not been run to its full potential it could be suitable for so many businesses types and ideas the property is also home to an endangered species of possum the leader beater possum. I hope that the property finds its way and is a celebration and holiday hub once again!

Arrived at room to find pile of rubbish outside door. Room and yards are tired and in need of maintenance. Chipped furniture no tea towel to dry dishes and 1/2 used detergent. Cobwebs in bathroom chips on taps and sink, water damaged doors. Iron leaks water all over my clothes and floor. No love or care evident .

Noisy, communication issues! Lack of facilities! Reception not helpful!