chris w
2024년 5월 29일
Be very cautious about paying for upgraded rooms at this hotel. I booked the holiday through TUI and paid extra for a poolview room, the block might have been by the pool but our room was certainly not a room overlooking the pool. I've raised this with Tui and both them and the hotel are refusing to refund me the charge so don't be fooled. Anyway onto the rest of the holiday will start with the good bits. THE GOOD. The animation team, cleaners, bar and restraunt staff work tirelessly hard and are very friendly. The hotel is very well situated in Corrallejo which was nice. Rooms are cleaned daily with fresh towels. Water and drink making facilities on arrival was nice when arriving late. Good selection of drinks. NOT SO GOOD The food its wasnt all bad, breakfast was excellent, lunch was fine, the evenings however were generally poor, it gets very repetitive. Disappointingly despite being a 4* This was poorer than a lot of the 3* I've stayed in Snack at the pool bar were like an after thought, cold hotdogs, dry sandwiches, and left over fruit from lunch. THE BAD Certainly the pool view room I paid extra for which turned out to be the wall of the adjacent hotel block. The beds are absolutely dreadful, its a choice between sleeping on a rock hard single bed or the sofa bed with what looked like a couple of worn out mattress toppers stacked on top of each other. Honestly some of the worst nights sleep I've ever had, how thats sufficient for a 4* hotel is beyond me. To sumarise a fairly disappointing experience if your looking to stay its okay but don't expect this to better than a 3* hotel because it simply isn't.
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