부티크 호텔 라 칸테라(Boutique Hotel la Cantera)

I cannot believe this hotel has great reviews. This was the worst experience ever. Unfortunately, we needed to find a room last minute and made the mistake to pick La Cantera based on the great reviews. To start with, the location is pretty bad. The hotel is up on a hill, surrounded by commercial warehouses. It’s only 6 blocks to downtown, but it’s not a nice walk and the hill is very steep. The description of the services stated a free shuttle to downtown. The shuttle is not free. It’s just 300 pesos, but still not free. Our room was not on the main building. We had a view on a back alley with pretty ugly houses. The room had a balcony, but there was no point going outside. Overall the hotel is worse than a Motel 6. But the worst part of the stay was the staff, especially the woman managing the front desk. She were just plain rude. Everything we asked for, was met with a “NO”. She did absolutely nothing to improve the experience. Do yourself a favor and stay at la Posada Los Alamos, which we discovered by chance walking around in downtown. It is lovely, just a block from main street downtown where all the great restaurants are, same price.

What you see in Instagram or on TripAdvisor or webpage is nothing similar to the truth. The is nothing “Boutique” of this hotel. It must have been but decades ago! No AC and heating system was leaking. Mattresses are worn, rooms and bathrooms are outdated, furniture worn and torn l, WC seat broken, entry lights not working (request to fix but wasn’t)). Bathtub was mini and one good enough for a bathe a baby! TV doesn’t work (fussy all channels) Breakfast was served until 10 , everyday we were called to our rooms telling us that we had only 20 min to have breakfast because it was 10 sharp! Transfers to downtown offered from 7-11pm not true!!! We have ordered a transfer at 22:39hs and the answer was the chofer went home and there was no transfer until the next day. Lack of service, friendliness and empathy was throughout the staff. Would never stay again at this place.

Front desk staff was rude. We checked out at 9am and I ask them for a key card so I can keep as souvenir. They gave me and we left to return later to collect our luggage. We came back at 2pm to collect our luggage, out of curiosity, we wanted to take some pictures of the room and tried the key card and it was still able to access the room door. They do not change the code for the room. Which means to say, there was no security to your belongings in the room.

Liked staff arranged time for us to eat early before we leave at 6:30am even thou breakfast hour starts at 7am, also staff called taxi for early morning pick to bus station - usually hard to get taxi early morning

It was a fine place to stay. Nice ambiance. Breakfast was so-so. Also, the room was advertised as having a mountain view which it did not. It may have had previously but the hedge across the street from the room has grown and totally obscures the view. The staff were friendly and very helpful.

This place is a few blocks up the hill from the main drag and a nice walk. Rooms have a great deck and mini bar has cold beer. Bring out a couple of chairs and have a sit. Ibises poked around in the grass and we could kinda see the water. Lovely breakfast service. This would be a cool place to come with a group of friends, and a romantic place for a couple.

I don’t understand how this is 4 star hotel. And I don’t understand how it can have a guest review above 8. But here we are. First the room is not maintained at all there are scratch marks all around the room. The hot water is only available for two minutes afterwards there is none. And if you tell the reception then they will just say you are wrong. I booked for two night, and could not stay for even one night. We just left to a different hotel. Do yourself a favor and book somewhere else

Great service, friendly staff and good accommodations. Quiet neighborhood. Good views and comfortable rooms.

Room too hot to sleep comfortably. Breakfast not very good. Views were fine and room otherwise clean and comfortable.