댄 에일라트 호텔(Dan Eilat Hotel)

We are very familiar with Dan Eilat and got splendid days in past times. This time something got wrong. We were supposed to have a smooth check inn after set it in advance via Dan's application. Instead, we spend one hour for doing it at the front desk. The person in charge appeared and disappeared at least seven times cooking something we've never updated. I am quite sure we did not get the rooms we ordered (new restored sea view). we asked for adjacent rooms in advance. Never got them. Instead the front desk claimed they were trying to contact us with no success. We phoned back but no answer was got. They claimed that the call went to a central (?) and they have no access to customer's calls (!). The third day they offered a room in an upper floor. Actually this would worsen the situation since the person we wanted to be nearby could not make it due to limited mobility, foreigner, no English/Hebrew speaker. The hotel did not accept extras on our room charges (!?). we had to get the permission at the front desk. Why this was not accommodated at the advanced or actual check in? I was told by the person in charge that they are facing difficulties with personnel. He also said he was not supposed to be on duty the day of our arrival. The chaos at the front desk was unbelievable. By chance I've contacted Ms. Hagit Cohen who was inquiring about my impression of our stay just a day after checking in. I shared all of the above but she did not reply as she promised.

Never slept there. Moved me to another long distance cheap hotel far from my place of business. Im shocked

We stayed in an executive class room. It was a beautiful spacious room on the 12th floor with a spectacular view of the Gulf of Eilat from a picture window leading out to a small balcony. The service was very good except for the dining room where dishes were not quickly cleared and it was not easy to get coffee or eggs to order at breakfast. The dinner was buffet style and was uneven. First time very good both quality and variety of main. The second time there was no good choice for a meat (steak, roast beef , lamb etc) meal.

A very good hotel. Well kept. AMAZING view from terrace room. Very good breakfast. The only thing need to improve: pillows,and there is not enough shelfs for storage our stuff. Highly recommended!

Hotel works on the third of capacity. Swimming pool is in repairs. They explain it “caused by war”. Reception left us to wait for some 10 min - had important call. I was wondering - I’m not important. Breakfast really poor, never ever was in Dan with such minimalistic breakfast.

Very average hotel for such high rating, appears Israeli 5 star hotel = 3,5 - 4 stars in North America. Staff disorganized and don't care, you have to repeat your request number of times to be served, no one cares, valet parking took 38 minutes to pool my car, way below expectations.

Beautiful hotel property with lots of trees with flowers and huge palm trees. Gorgeous views of red sea with a huge breakfast variety. Limited parking.

The roon wasnt clean and smelled of cigarettes but when I told that to the recipient they immediately send somone to clean and spray a good smell. Overall you enjoyed our stay and definitely return.