I was scheduled to check in to the Ramada on Collamer in Syracuse, NY. I made this reservation months ago. I was greeted by the front desk employee who advised me he could not check anyone in until 3 pm at the earliest. Well, no problem. When I returned for check in there were several guests in front of me and 30 behind me. I was checked in to my room and when I got there, I found that the room was not serviced. The bed was not made, no fresh sheets or pillow cases on the pillows, no towels and seriously bad mold throughout the shower. I went back to the front desk and the manager was just walking in. She asked what was happening. I said you have 40 guests waiting and no rooms ready. The clerk told me he could move me to another room but didn't and proceeded to confirm with the house keeping associate that the new room was ready and it was not. In the meantime, I asked for the towels. The Manager said she was too busy to assist me as she had to get all other guests checked in. While I understand that, I am a guest and already waited in line and was given a dirty room. The Manager told me that the longer I stood there with looking at her with daggers the less likely she is to help me. This is UNACCEPTABLE behavior. I was a guest in the hotel. Clearly there was an issue with housekeeping, or that lack of housekeeping. The manager is ultimately responsible. It was no surprise that the hotel had 30-40 guests checking in. I asked her where housekeeping was. She advised on the second floor. There was not one person working. No clean towels or sheets. And the one housekeeper who had a cart in the hallway had no clean towels or sheets. Seriously, did she think new guests would be ok with sleeping on dirty sheets? I think not. I would also like to address the mold issue in the shower/tub. Black mold is very risky to people's health. I decided at that point that I could not jeopardize my health, so I went back to the front desk and asked for a refund on my room as I could not stay there. I I have never been treated so poorly. I am still waiting for my refund.
좋아요
52개의 리뷰