홀리데이 인 익스프레스 더럼(Holiday Inn Express Durham)

房間乾淨，服務挺好

First time staying in this hotel, good breakfast, no body wash in the dispenser, trash left for 3 days in my room.

The front desk was so overwhelmed. We booked our stay in May not knowing it was UNCC’s homecoming weekend. We came from an hour & half to see one of my favorite bands in concert. We travel to Durham once or thrice a year to go to the DPAC, a wonderful venue to see bands play. Our first time for this hotel and probably our last. They charged a $75 incidental fee to my card. Crazy!!! Anyway the concert was great and in the end not a horrible visit. The ladies at the front desk were frustrated because the 3rd party billing wasn’t working and the check in time posted and we didn’t get checked in until after 4:00 pm because housekeeping was so far behind.

Clean, friendly staff. Good Breakfast. Car Alarms repeatedly going off made sleeping difficult.

Checked into room and it hadn't been cleaned. We weren't the only ones. Check in took forever!

My family and I booked a hotel room for Friday and Saturday night. We did not come until Saturday morning. The hotel receptionist would not let us check in until 3:00 Saturday, even though our reservation was for Friday. The lady at the front desk could not help us and had to call two other people to figure things out. She couldn't "find" our reservation in the system. We called them Friday night to make them aware, so this exact situation didn't happen, but it happened anyway. We left the hotel and made reservation somewhere else and still paid for our reservations. No call back, no apology, no reimbursement, nothing.

The property odds very close to Duke’s east campus and medical center.

I booked 2 queen beds at this property. When I arrived, I was given handicap access room with 1 king bed and pull out sofa that was not made up. No explanation was given. No forewarning. When I called front desk, they said they are overbooked ( how is it even possible?) and there are no other rooms. They refused to make up the sofa bed and told me I need to come downstairs to pick up sheets for the sofa bed. They did not care about the situation at all. The sofa bed was terrible, thin mattress made of springs, very uncomfortable. This was my son’s last night before college and we were extremely disappointed. Breakfast was very basic, most of the food was tasteless. The hotel did not feel clean We stayed at this property exactly 1 year ago and it was a great value , but would never stay here again. It went right downhill. Not sure if there was a management change or budget cuts, but stay away. Oh, and the front desk staff was dressed so unprofessionally and was making rude remarks about customers calling online.

Razor blade on carpet. Had to get the keys reprogramed everytime we left. Sink clogged. Asked for a plunger or bleach, was told they didn't have. Boyfriend tried to fix. Black sewer everywhere. Everything out-of-order. Dirty sheets and furniture. Cleaned sink mess up ourselves with towels. Nobody came to clean up or give us new towels. Never once was the GM on property, while we were there.. Took pictures of things. Never compensated.