더블트리 바이 힐튼 시카고 - 오크 브룩(DoubleTree by Hilton Chicago - Oak Brook)

Nice hotel!

Wifi needs to improve drastically but everything else was great

This hotel was not up to typical Doubletree standards. My room door was propped open when I checked in. What???? Not safe! The elevators were excruciatingly slow and the walls were paper thin. I heard the couple in the next room arguing loudly followed by “making up” even more loudly. There are better choices nearby. I don’t plan to stay here again.

Love it and the location just doesn’t have microwaves in the rooms have to go to the ice room

Checking in: one person at the counter. Not a welcome not a smile. Just demanding” ID and credit card”from customers. You get the feeling that he just wants you out of his sight. Room is only cleaned every three days… and this only if you request it be done! Breakfast 16.50 US. Mediocre at best…… Carpets throughout hotel are disgustingly dirty.Automatic stairs are not on, ever. Phoned front desk to book taxi for airport next day, was left waiting and at the end I hung up.Had to arrange myself using internet. Asked to talk to manager since apparently “the company that I booked the hotel through” had not submitted a credit card”. The manager is as useless as the rest of the reception . All he kept saying was:” that company I never heard from”(Trip. Com) Would not stay here again even if it was for free!. Overall this hotel looks more than tired…..

Rooms beginning to date, carpet is questionable and the pool was inoperable

good！

周邊環境優美，商業配套完善。但是酒店服務一般，尤其是前台，問她要多一瓶水都不行。更奇葩的是不允許我們在大堂的會客區見客，説要我們預訂專門的會客室

I asked for but never got breakfast coupons. Despite being part of package. The rooms heat was disconnected and the windows open when I arrived, it was fixed in 10 minutes! They also fixed the windows that turns out were stuck open. Later the heat was unbearable no matter what we set the thermostat to.