We stayed here on the 5th of August 2023, for what was meant to be 2 nights. The pheasant inn looked very run down and outdated but as we were only needed somewhere to sleep that wasn't important. Our room had a broken radiator, a broken lamp and some of the plug sockets were hanging off the wall. We also had to share a bathroom with 5 other rooms which wasn't stated before we stayed. The bathroom was very dirty.
We complained about this and we're given keys for a new room, this room was not available to us until we came back on the night of the 6th. On the 6th we arrived back at the pheasant inn at about 11.30pm. We tried to unlock the door and it had been bolted from the inside and we couldn't get in. We tried banging doors and phoning but we had no answer and had to then get an uber 2 and a half hours home so we didn't have to sleep on a bench outside.
I phoned up the following morning to explain what had happened and to organise returning my case and was spoken to disgustingly by the manager. He accused us of being too intoxicated to work a door! Refused to send our case and instead had a go at us for not returning the key. There has been endless back a forth on the phone and we have got no further and they have been rude everytime. On two occasions I have said to them I'll send the key, but can they email me confirmation I will get the case once they have received it. But they refused both times.
Almost 2 months later we still have no case or even a sorry.
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