We had high expectations for our stay based off the hotel rating and previous reviews but we were very much disappointed with our experience. I have to say the staff were very polite and helpful. The room size was smaller than expected, just enough room for the two queen beds. Bathroom had enough room for the toilet and shower, no hooks to hang towels or wet swim suits. Our reservation was for 4 people and we had two full size towels, 2 hand towels. Mini fridge was sitting on the floor and not plugged in. (warm inside) Our kids wanted to swim and we were excited to try out either pool. We went to the 8th floor and tried that one. There were no towels and lots of garbage either on the empty tables or the floor. The pool water was COLD and the hot tub was already filled with people so we didn’t have a chance to try that. The kid hour for pool ends at 9 pm and there was a security guard that STRICTLY enforced that time. He didn’t bother with picking up the empty pizza boxes or beer cans though. All in all I usually don’t complain too much, but when you are charged over $320 a night for a room there are certain minimum expectations. I voiced my disappointment to management about all the garbage and they said there were some sporting events in the area and they were busy. Again, I get it but when you are charging a premium price you should at least stock the towels at the pool and have a constant cleaning crew. I would say $150 a night is maximum rate I would pay. Won’t stay again
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