호크스 케이 리조트 빌라(Hawks Cay Resort)

love it there

The front desk attendant barely acknowledged us when we arrived. No one seemed to be informed when we asked questions. Tv did not work so had to have someone come up. The room did not have any glasses and had to ask for coffee. Soap dispenser in our shower was broken. Only person who seemed knowledgeable was Arno at the bell desk. They could not explain charges. Way over priced for what we received. I am all about customer service and it lacked greatly.

We loved our time at Hawks Cay. Plenty to do on and off the resort. We’ll definitely be back.

Pool hours were very limited. We were disappointed to find out that the pool area closed at sunset. Especially considering we had waited throughout the day for weather to clear, and when it was finally nice out it was too late. We also had a negative experience with a waiter at the ale & anchor restaurant. They were disappointed with our tip and followed us out and were extremely confrontational. Tips are not always guaranteed, not traditional for all travelers, and should be based on level of service, not the meal price especially if they are over priced. Our waiter that chased us out only brought out drinks & forgot the to go boxes requested. We had to flag down someone else after waiting for some time. The atmosphere & food were fine, but the confrontational attitude of the waiter definitely left us with a negative impression of the overall experience.

1. We arrived early and was told that we will be texted when room was available, after 7 pm, when we returned after dinner, the receptionist said that we didn’t get a text because the room wasn’t available until just then. Then we were told to go to the wrong floor. Then one of the 2 key bracelets did not work. 2. Have to request for housekeeping (that is ok): but no one answers the phone. And the reception desk & concierge desk were unmanned for a long time 3. Terrible WiFi that cannot sustain conference streaming or to watch a missed lecture For $55 daily resort fee, they charged for pickleball paddles.

I liked everything. The hotel staff provided us with a unique service and we felt welcomed during our stay. Thank you for everything and the great food and drinks.

This place is wonderful. Great staff and amenities. The dolphins were amazing you get a show everyday. Great little bar near the pool. Salads were terrific. Thank you the staff ❤️

Property was clean staff super friendly. Love that there is a lagoon and pool. Loved the dolphin show.

I'm sorry to say we haven't enjoyed our stay at your resort. The natural beauty here is stunning, but I never felt at home here, more like an easy buck. Not Worth the Premium Price—Disappointing Experience I hate to leave a negative review, but my family's experience at Hawks Cay was far from what we expected given the premium price tag. Here's a breakdown: 1. **Room Quality**: The hotel rooms were disappointing and can best be described as "dingy." Certainly not what you'd expect for the rates they charge. 2. **Amenities for Children**: Hawks Cay markets itself as a kid-friendly resort, but the reality falls short. The pool closes at 7 PM, and the kids club shuts down at 3 PM. What are families with children supposed to do after these hours? 3. **Location and Convenience**: The resort is isolated, and you'd expect some basic amenities like laundry facilities to be available. No such luck—you'll have to drive 30 minutes to Marathon for laundry services. 4. **Food and Dining**: Prepare for sticker shock—the food is prohibitively expensive. We spent $85 on a simple breakfast of two coffees, two breakfast sandwiches, and four small empanadas. Dinners and sit-down breakfasts are even more expensive, costing us around $200 and $175, respectively. 5. **Hidden Costs**: On top of the nightly rate, the hotel demands a $200 per day deposit, adding an unexpected financial burden to our stay.