홀리데이 인 익스프레스 호텔 & 스위트 - 더뷰크 웨스트(Holiday Inn Express & Suites Dubuque-West)

Nice surroundings and close to bike trails.

We were in a suite room 215 & the bed in the pull out sofa was nothing but springs. To the point the guests I brought with me slept on the floor. There was dirty dried up urine on the base of the toilet. Happy with the customer service but very unhappy with the room for the price I paid for it.

Rooms could use some updating and deep cleaning. Lots of stains on the carpet and on the lamp shades. Broken tiles in the bathroom. The pool was freezing cold and it felt like the air conditioner was blowing inside the pool room. The floor in the pool room was slimy and it made it very slick.

The desk check in woman was amazing. We have never had someone so exuberant and happy to answer any questions. She has a ready list of nearby places to eat (never experienced this before) and told us to contact her anytime after quiet time at 10:00 about noise and she would be down in a flash to take care of. She had a smile that lit up the lobby.

Unfortunately the bathroom sink only drained VERY slow. There was black mold in the shower. Both were brought to the attention of the front desk in the morning. Someone was to fix them. No one did in our 2 night stay A staff member helped us get channels on the TV. Reportedly they just changed providers and there were no channel/listing instructions. The breakfast was very good with a variety of options. Was told at check out no one fixed the concerns as they do that after you check out??? Was told I would receive an e-mail with breakdown of charges. A day later that has not happened.

I had a 2-night reservation. Drove 2.5 hours, arrived in town and stopped for dinner at a local restaurant. At 5:50 pm I received a call from the hotel, telling me they were overbooked and didn't have a room for me and my wife. The hotel rep did say they located a room in another local hotel for me. When I arrived at the alternate hotel, I was told they were full for the next night. Later, I was told I could stay the 2nd night too. It was just okay and cost me an extra $172 for the 2 nights. If the Holiday Inn had contacted me sooner, I could've have looked for an alternate place days earlier. Won't ever make a reservation with them again. How can I trust that I'll actually have a room when I arrive?

Poorly maintained room and breakfast area. Bed was clean and comfortable but there wasnt any coffe in the room even though we requested some and were assured we'd receive some twice.

Facility was accommodating and staff was friendly. However, the facility is a little outdated.

Great staff. Needs refresh on carpets. Our room is clean but carpets are stained. Elevator carpets need to be replaced. and trim scratched. Great location