시티 팰리스 호텔 후기

청결도: 좋음 서비스: 좋음 시설: 많이 낡았음

직원분들이 친절하고 미소로 손님을 맞이해주셔서 좋았습니다. 객실 청소도 매일 해주셨어요👍.. 앞으로도 계속 좋은 서비스 부탁드립니다👏

숙소는 깨끗했고 직원들은 친절했습니다. 접근성이 좋고 지하철역과도 가까웠습니다.

호텔은 그저 그랬어요. 10년 전 중국에 있던 비엔나 호텔과 비슷했죠.

호텔 자체는 괜찮지만 시끄럽습니다. 객실은 방음이 잘 안 됩니다.

특별히 맛있진 않았지만 괜찮았어요.

호텔은 중심부에 위치하고 있습니다. 접근성이 좋습니다. 객실은 깨끗합니다. 제가 겪은 유일한 문제는 수압이 매우 낮았다는 것입니다. 그 외에는 편안하게 머물 수 있었습니다.

Service was great and nice stay with city palace hotel

It was a very bad experience from the beginning. The receptionist who checked me in gave me a People of Determination room without informing me. He never mentioned that he was assigning me that type of room. I only realized it after I entered the room and noticed the setup. This should have been clearly explained at the time of check in. Guests deserve to know what kind of room they are being given. I booked the room for two adults, but I was staying alone. During check in, the receptionist asked if anyone would be joining me. I said no, I would stay alone. He then told me that if anyone joined me later, I would have to pay an extra 100 AED. This was very shocking to hear. I work in hospitality myself, and I understand how policies work. If the booking is already for two adults, there should not be confusion or surprise charges mentioned in that way. What made the situation worse was that later at night, I informed another staff member that my friend might join later but I was not sure. He said there was no problem and that my friend could come. So I received two completely different statements from the staff. One said there would be an extra charge and the other said it was fine. This lack of communication and consistency is very unprofessional. At check in, staff should clearly explain the room category, policies, and any additional charges in a professional and respectful manner. Instead, the whole experience felt careless and poorly managed. It honestly made me feel uncomfortable. It also felt unfair. I could not help but feel that maybe I was given a less desirable room based on assumptions. In hospitality, every guest should be treated equally with respect, regardless of how they look or what position they hold. Professionalism and transparency are very important. Overall, it was a horrible and disappointing experience. Management seriously needs to focus on staff training, communication, and guest handling. This kind of service does not reflect well on the property at all. I would not recommend staying here unless improvements are made.

An average hotel with good location. No complaints on service. Let me give 6.5 on a scale of 10

(Stayed Oct 2025) Good Hotel Stay. Room was clean, had decent wifi connection, was accessible by lift, & had basic shower amenities provided. Although complimentary buffet breakfast was slightly lacking in variety. Location is walkable to the metro station too.

Nothing to report, it is a decent hotel

the room looks kinda old

Fair enough for the price