유레카 호텔(OYO 367 Eureka Hotel)

Very bad experience, rooms are not sound proof, can't sleep properly coz all night music and other people sounds were disturbing. Even receptionist are not sure about booking. Furniture is old. No coffee available like other hotels. Bed also not gud. Very poor service. Don't book don't go. I don't recommend for anyone.

It is a very nice hotel. Highly recommend it.

Overall review is satisfactory

Very noisy

L'hôtel n'est pas ressent. Un peu bruyant à cause du bar de l'hôtel qui met la musique très fort, jusqu'à tard dans la nuit.

Currently I'm staying at the Eureka Oyo hotel Dubai at this moment just waiting the time of our check out and unfortunately, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because is not included in our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.) As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend. Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff, In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service bstaff to ensure that all guests are treated with the respect and courtesy they deserve. If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering my feedback.

I stayed for two nights recently and I must say that this place is disappointing because on both nights there were wedding functions inside the hotel that were extremely loud with music/dj. I was first at the third floor and I was unable to sleep because the beats were too high. Second night on floor 6th, slightly better, but another wedding and very, very loud until 4AM at night. I strongly recommend anyone to stay there. Its not a hotel. Its a club.

Great accessibility via the metro, good facilities and shopping nearby. The club can get very noisy, but not an issue on the upper floors (5-6-7). WiFi is very reliable, fast and free with one for all floors of the building.

The property was very dirty. Carpets smelled of urine in hallway. TV was from 80s, no clarity. Dining hall was dirty small and dark and totally un-inviting. Staff was ok but managing very poorly. I will never stay with OYO group and advise the same to people.