Dear The Lana Dorchester team, My first impression of my stay and the hotel completely changed due to Mr. Sayed Altaf Ali, he proactively assisted me in supervising my fiancé & made my day extra special with all of his prompt support & action, he was extreamly professional and helpful and this is exactly the level of customer service that you look at while staying at such hotel chain. Thank you so much for beautifull memory, and many more occasions to be celebrated there. Regards
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