Dongguan MCB Lake Hotel

No one even cleaned the room. We stayed two nights. You don’t do daily cleaning? You don’t even make the bed? The room is extremely outdated. The toilet seat is from 20 years ago and filled with yellow epoxy resin and looks disgusting. The only good thing is they have a massive pool.

When I go to business trip I often to stay this hotel and if I have customers arranging them too however this time I am not happy with hotel conditions. The room has very heavy smells and furnitures are old. no any Western restaurant. The hotel is under construction, I hope that they can change room’s furniture too.

設施非常舊了，床是兩個1.2米的拼的，床墊都塌陷了，反正性價比很低，最多算兩星，不知道怎麼來的五星，被騙了

Rebecca and Naomi gave us excellent customer service at the front desk. Helped with taxis, COVID-19 tests, and overall everything and anything about the resort and hotel. We enjoyed our stay here because of the service this hotel gave us. “Foreigners” friendly and staff do speak English for visitors convenience. We enjoyed the big swimming pool. Swimming pool was and is family, couples, adults and children-friendly. Plenty of lifeguards around to assist and take care of swimmers. A few floaters and volleyball space to enjoy in the pool. Great hotel and a stone throw away from the city centre and buzzing nightlife clubs and pubs. Between 10-15 mins drive. See you next time.

放假期間太堵車了，離酒店就五分鐘路程，堵了半個小時多了，進酒店門口，保安態度很差，説入住才放行，辦理入住挺快的，入住退房都是遇到叫蔣麗的，態度挺不好的，酒店的室外泳池不錯，乾淨，人少，早起公園散步也挺棒的 唯一坑的就是晚上9點多，房間突然沒電，跳閘，導致還得在收拾行李換房，但經理態度不錯，給了升級房型，但升不升級也無所謂，就是睡一晚覺而已，酒店的設施比較舊，所以電路老化也正常，淡季時候還是得整修一下，好好裝修整改一下，應該是很不錯的酒店，能看得出昔日輝煌

The hotel is in need of a face lift. We booked the family suite, and while it was spacious, and perfect for our family, the furniture was old, as was the carpet and wallpaper. The balcony furniture was rusty, and the windows were dirty. Breakfast was ok, but again the area was dark and in need of brightening up. We walked around the hotel, and there was an area that looked like it should have been cordoned off as there was structural work taking place. The swimming pool is huge. But the station where they sell swimming hats, does not provide towels for guest. So, you have to go all the way back to the reception, which is not a short walk. Another thing which we found strange was that the hotel seemed empty, but the swimming pool was always full. There is a carpark that that the public can access, and access to the pool is not blocked. So members of the public can walk straight into the swimming area. The fitness suite was not worthy of the name. To us the hotel is too big, there is not enough guests, and there is not enough staff. Would not book again

We have stayed at this hotel many times as a family getaway. Our kids love the big pool and the proximity to good restaurants. Last time we were here, we were upgraded to a pool view room. You can see the pool and lake, it’s lovely. Rebecca at the front desk is very nice.

Booked a queen sized bedroom for two adults, but they only provided breakfast for one person. We had to pay 90 RMB for the second breakfast. Also, we stayed for 3 days and the hotel decided to clean the pool for 48 hours and we were not able to enjoy the pool for the last two days of our trip. The hotel did not provide any notice that the pool would be closed. Finally, the bed was hard and the pillows were flat. We will not stay at this hotel again.