Whala!Bayahibe

we are spending our last night at the hotel, we have really enjoyed our wks hol, DO NOT LISTEN TO THE NEGATIVE REVIEWS, this has been well worth what we paid for the wk, the hotel is lovely, staff brilliant, yes fare enough rooms could do with a bit of a make over, but this looks like it's happening as i write this, also the dining area could do with a refurb, all the staff from cleaners to kitchen staff to reception staff to bar staff even managers all do extremely long days, we had an issue with our air conditioning, when i went to reception they sent a maintenance guy straight away, the staff are always brushing, mopping and tidying, please don't let the very few negative reviews put you off, just 1 final thing, the hotel is in the process of changing its name so might go under whala, enjoy your stay....

We booked our vacation via Sunwing for 7 friends for 7 days. Upon arrival, our friend who did all the booking had no room assigned to her & both of the men at the desk seemed very confused about checking all of us in even when our names did show up in their system. They did end up finding a room for her. We had 2 rooms that should have had 2 beds but instead had 1. It took a few days to sort that out. The rooms were apparently renovated & were attractive & clean. We had no water in our entire building for 4-5 hours upon check in which we got different explanations about. Frequently there was no hot water during the week long stay. The beds were rock hard and the pillows were horrible. Every night we woke up with sore backs and crappy sleep. The food was over all very good. The buffet had a great variety. The International Restaurant was Mexican theme all week. We went once, the service there was horrible. Slow, confused, no refills offered on drinks & the food was cold. The Italian restaurant was AMAZING. We ate there 3 times during our stay. We made sure we told them how wonderful their service was and how great the food was. We spoke to other groups who had similar experiences at the two locations. We never tried the sushi place because you had to pay for it and we heard mixed reviews. The food truck & snack shack were great for lunch & snacks pool side. The bar drinks were strong so be prepared! None of us had any issues with the food, water or ice making us sick in any way. The pools & resort were beautiful. The view from the pools were amazing. We loved that despite not having a beach you still had access to the ocean via a dock. Lots of lounge chairs and umbrellas to spend the day on. Basically all of our bigger problems were around the rooms, beds & a general sense of being disorganized. I was looking forward to a better night sleep then I was able to get. I wouldn't go back because of the beds but I would tell others about the resort and my experience and let them decide. Maybe I needed to go to bed more drunk for it not to bother me.