While the building itself deserves 4–5 stars, the service ranks among the worst I’ve experienced anywhere in the Middle East or Asia. I stayed for just 2 nights (36 hours total), and not once did anyone clean or service my room.
On the first day, I left at 7:30 am for work and returned at 4 pm to find the room completely untouched. I called reception to collect the room service tray from the night before—two hours later, no one had come. I finally had to place it in the corridor myself. They eventually appeared much later, waking me up as I was already asleep.
From the moment I arrived, the reception staff were unfriendly—no greeting, no smile—and when I left, no goodbye either. The only staff who showed any professionalism were the concierge and the valet.
For a hotel of this category, such negligence is unacceptable.
번역
