P3231UXgabrielw
2022년 8월 30일
We booked the hotel over the phone and spoke to a very nice and helpful lady. My girlfriend had injured her back while on holiday so we needed a ground floor room. This was well described and turned out to be just what was required. However, when we arrived her male colleague was on reception and was unwelcoming to say the least. He printed off a bill and I didn't immediately mention the subterranean car park I'd been told about on the phone. When I spoke up about this he tore up the bill in my face and muttered a few words. He printed off another bill, with parking included, and then gave me inaccurate directions to the car park. The following day i was trying to park outside the hotel to collect my injured girlfriend. The 'delightful' gentleman was in a car behind me honking his horn. He knocked on my window and muttered come choice words. When I explained I needed to collect my partner he shouted a few expletives and drove off. Not really what you'd expect when booking a 100€ hotel room.
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