햄프턴 인 & 스위트 디킨슨(Hampton Inn & Suites Dickinson)

Room was not what was advertised and the hotel would not assist in changing rooms because we booked through *******. The fridge was broken, tv didn’t work and the pillows were like tiny squares. The room smelled musty and dirty.

We typically always choose Hampton Inns bc you know it will be clean, comfortable and have a decent breakfast. This was probably the least pleasant experience I have had out of all of our many stays. They did not seem to use the air conditioner in the halls so the the elevators and hallways were uncomfortably warm and stuffy except for the first floor. Our shower did not properly drain so feet were covered in water during showers and the curtain had mildew on bottoms. On the surface the room appeared clean but you could tell it was just on the surface by the dust and potatoe chips on the bathroom floor in the corners. It was almost as if someone had used the toilet when we arrived, seat was up and some paper in the toilet. The afternoon/ evening shift front desk were pretty unprofessional both in attire and interaction throughout the 2 night stay. We had an issue with our keys not working and even when we got new ones another of them didn’t work at outside entrance or our room. The second day when I came down for towels( since rooms are not serviced due to Covid) I stood for more than 10 minutes with no acknowledgement while someone was being checked in. Once I asked for towels i mentioned the chips on floor, mildewed curtain and shower not draining and the response was “ok”. Then she wrote down my room number and told me she would bring towels. By the time she came I had already showered and just used wet towels from the night before. The morning shift was friendly.

Normally Hampton Inn's are perfect but this was unfortunately not one of them. I was surprised to find a large glob of blue toothpaste on the tile floor in front of the sink but the bigger issue was the ac wouldn't work. I called the front desk & the lady was friendly & told me not to turn it down to 60 so we turned it to 64 but it still didn't work. She also said we could open the window but unfortunately our window was a fixed glass window. In the end it was a very warm room throughout the night & we only got a few hour sleep.

Check in was smooth and the staff were nice! I literally cancelled a different hotel to stay here the night before just for the hot tub and hot breakfast. We were in town for a funeral so I needed this. Needless to say they did not inform me that the hot tub was out of order and the breakfast was "brown bag" I understand COVID but have we not gotten passed this? My room was clean or so I thought until a giant hairball was found on the side of the tv console next to the trash. There was also dried urine on the toilet seat. I literally slept in the bed and left.

I prepaid for the hotel, when arriving they charged me and said it was for “incidentals” when questioning because of the weird amount they said it would drop off and if not to call. The next morning when getting a receipt it was not incidentals and then they couldn’t find where I prepaid. Extremely frustrating and waste of my time. Then was told I should email the manager to get it taken care of. Only after getting upset that it wouldn’t be addressed right away did the clerk attempt to remedy.

Everthing was okay just wish they would have let us know there was no hot tub available.

Friendly, professional staff and the facility was clean and in good repair. Could have used more fresh fruit options for breakfast but appreciated the variety of choices of menu items otherwise.

The older lady running the breakfast area deserves a raise and is the most friendly, hospitable person on staff! Everyone else was also wonderful.

The elevator got stuck open and didn't operate. Our room was missing the cable box and cords. On the upside, Sandy at the desk worked hard to find a new box and power cord for us. Kudos to her! The breakfast person was awesome! The room was quirt.