엠버시 스위트 디모인 다운타운(Embassy Suites by Hilton des Moines Downtown)

Great stay at the Embassy Suites. Everyone was friendly and helpful. Every section of the hotel was spotlessly clean. The only issue we had(I use issue loosely) was regulating the temperature in the room. Would highly recommend this property.

Stayed at Embassy Suites on the River last night while attending a concert at Wooly’s. Convenient 5-minute walk from the hotel which was great! Also, had dinner and drinks before the concert at Bar Nico which is just a couple buildings down from Wooly’s. Overall a great experience. However, I was not very impressed by our room at the hotel. Although it was clean and the bed was comfortable, it was pretty outdated and the shower pressure in room 709 was poor. Check-in experience was average but nothing I would expect from a Hilton property. They also removed all of the vending machines from the ice kiosks and now make you go to their snack shop on the main level and pay 3x the cost. $13 for 2 bottles of water and 2 bags of popcorn. Was also disappointed that the hotel bar closed at midnight on a Friday night.

Staff member at check in was not smiling or welcoming. Mumbled - could not understand her. Apparently she was having a bad day. Facility is showing its age - no USB outlets in rooms. So-so vleanliness inbthe bathrooom. I like Embassy Suites, but this one needs a refreshing.

Very disappointed. Tried to check in on time and they didn’t have a room ready. When they finally gave me a room it was not clean. There was a swimsuit hanging in the shower, poop on the toilet, and generally not cleaned. We found a contact in the bed sheets too. They eventually came and cleaned the room. Also, I had paid for a premium room which was supposed to have a bunch of in room snacks but those weren’t there either. Had to argue to get those included. Very disappointing because we have been staying at this location for years and they have been getting progressively worse. I no longer can say I recommend this hotel.

I have stayed at this property many times over many years. The property has not been maintained. Tables, doors, and furniture are chipped, beat up and dirty. We would not sit on the sofa or use the ottoman because of the stains. We had to use the pull-out bed in the sofa and it did appear clean. The sheets however were stained. I expected much more for the price paid to stay.

The complimentary reception on Sunday evening was poor. The line to the bar was long for the entire 2 hours and often just had 1 bartender. We arrived at 5:45 and most of the snacks were already gone and were never replenished. The breakfast was great. We were disappointed that there not a hot tub

Nearly the entire staff from front desk to housecleaning to happy hour bartender were either unpleasant or nonchalant in their help and responses. Rooms were pretty beat up with updates needed badly (from towel bars barely haning on the wall to couch cushions with barely any cushion).. Breakfast omelet was good but my partner said the biscuits and gravy were terrible. I won't stay at this property again.

First room had black mold, second room was already occupied with hotel guest, sorry to those guest for me intruding on their space and being assigned keys to unlock their room. Third room was fine. It took me more than 45 mins to get settled in a room. No forks and coffee carafe, three of them, were empty.

Property was extremely dated. ripped up carpet, broken furniture, mold in the bathroom. Thermostat would only move so far and the room was extremely hot and uncomfortable.