Check in :6.21.2026
Check out: 6.22.2026
안내받았던 보증금은 $50이었습니다. 당연히 해당 건에 대해서만 고지받았습니다만 체크아웃 후 카드사용내역을 확인해보니 정체불명의 $43이 결제되어있는부분을 확인했습니다. 예약했던 사이트를 통해 해결을 해보려 노력하고있지만 하루가 지난 상황에서도 해당$43에대한 처리를 받지못하고있는 상황입니다. 힐튼측에서도 이 금액이 왜 지불되었는지 모르겠다고하고 확인을 기다리라고만하는데 제가 과연 이런 스트레스를 받으려고 이 호텔을 예약했을까요? 물론 위치도 좋고 침대는 푹신했습니다. 늦은시간까지 체크인이 가능한것도 좋았어요. 그러나 힐튼정도의 숙소라면 이런 문제가 생기지않게끔 1차적으로 관리했어야하고 이런문제가 발생했다면 최대한 빨리 해결을 해줘야죠. 힐튼 이름 부끄럽지않습니까? 최대한 빨리 이 건에 대한 답변을 듣고싶습니다. 이것만 아니라면 정말 좋은숙소인데 왜 스스로 평가를 해치는지 모르겠네요
I was informed that the security deposit would be $50, and naturally that was the only charge I was made aware of. However, after checking out, I reviewed my credit card transactions and found an unexplained charge of $43.
I have been trying to resolve this issue through the booking platform, but more than a day has passed and I still have not received any explanation or resolution regarding this charge. Even the Hilton staff told me they do not know why this amount was charged and have only asked me to wait while they investigate.
Honestly, should I have to deal with this kind of stress after staying at your hotel?
To be fair, the location was excellent, the bed was very comfortable, and I appreciated being able to check in late at night. However, a hotel operating under the Hilton name should have systems in place to prevent issues like this from happening in the first place. And when such an issue does occur, it should be addressed and resolved as quickly as possible.
Isn't this damaging to Hilton's reputation?
I would appreciate a prompt explanation and resolution regarding this charge. Aside from this issue, the hotel was genuinely very good, which makes it even more disappointing that such a preventable problem is negatively affecting my overall experience.
