베스트 웨스턴 더 웨스털리 호텔(Best Western the Westerly Hotel)

Everyone on our team was quoted and paid a rate $80 per night cheaper than us. We argued for the same rate directly with the hotel but they told us we were paying the same as everyone else. Discussed it again during our stay. Told us nothing could be done. We won’t be back.

Great service, friendly staff, and a housekeeper that let me in after i locked myself out. She was friendly, professional and helped this hotel in the 5 star range. Included was absolutely amazing. Fresh food, well prepared, and in abundance. The lobby area had a very nice fireplace and comfy chairs to relax in.

the halls smelled dirty and hall carpets were terribly worn. At breakfast the waitress was overwhelmed and people had to wait for tables to be cleaned, plates, silverware and for the food to be refilled.

Displeasing things in no particular order: -getting a room in a different building than the main hotel so you have to walk out in the rain to get to the services -cold shower because there’s no hot water -Wifi disappearing at 1am -no flexibility for a late checkout -morning wake up call that wasn’t requested

The room and facilities were very nice and clean and the service was good. During the night at around 2 pm young adults were racing around the parking and screaming and yelling for over an hour disturbing our sleep. Night person said he didn't hear anything.

This was a great place to stay for our couple days in the area, Lots of shopping and restaurants in the area, Room was spacious but the carpets did have some stains, The free breakfast buffet was great’

The insulation could be improved but bed was very comfy and location is very central.

The staff were very friendly and helpful and the room was perfect. It’s a wonderful place to stay.

The heating/cooling unit in the room was VERY loud, and woke us up a lot