슈어스테이 호텔 바이 베스트 웨스턴 맨체스터(SureStay Hotel by Best Western Manchester)

I arrived early and the gentleman at the front desk asked if I would like my room right away so I didn’t have to wait until 3:00. That was really nice and considerate.

Advertised breakfast included with room. No breakfast (or staff) to be found in the morning.

We gave this motel a try when our regular hotel was out of accessible 1st floor rooms. Pictures looked ok. We were hopeful. We decided one night would be ok. Never again. The room had an awful musty smell and everything felt slightly damp to the touch. There is no way management is unaware of the moisture issues and funky smell. It's impossible to miss and should be treated. We tried running the dehumidifier in the room but it was loud and didn't seem to make a difference. Though the room was cosmetically nice and the bed was comfortable, the pillowcases and comforter had small stains. The bathroom door didn't open fully which made it hard to get my husband's wheelchair into the restroom. Children were running and squealing until after 11 pm. There was a random dirty towel by the ice machine in the hall the entire time we were there. Breakfast was very sparse with a sign that said "no hot breakfast today" . If you are desperate for a place to stay or on a very tight budget and need to stay here, avoid room 109 and bring ear plugs. Maybe the other rooms aren't as bad. This one should not be rented until some maintenance is done.

The room was clean & quiet & the staff very polite.. Would Stay again & recommend

I had a enjoyable stay at your hotel the staff was friendly and helpful the room was clean and very comfortable

The facility is older but very clean. Bed was very comfortable, water pressure was good and the breakfast was great. Owner was very friendly. And to top it off, the price was reasonable for the amenities provided.

There was a strong musty odor in the room upon arrival. Even after leaving the window open for several hours, it still lingered. All furniture showed heavy signs of wear, scratches, dings. Surfaces were sticky and not clean, with mirrors showing streaks, drips. Sheets had small stains and one pillow case had a makeup covered stain (appeared like it was used but not washed).

We stay at this hotel each year while participating in an event at the fairgrounds each September. Check in was smooth and easy. It is easy to get in and out of and easy to find. Since beginning staying here the hotel has never been renovated and I seriously question if they have a general maintenance person. The shower rods in most rooms are hanging precariously and the curtains can't close to keep water in the shower. The handle on the bathroom door was barely hanging on so as a family we decided not to close it completely lest we be locked in. The refrigerator had water/ice build up and a fly frozen in the bottom of the ice in the freezer area.

The only problem I have is I checked out on the 6 th and they are continuing to charge my debit card several times even today?