데칼프 카운티 피치트리 크릭 그린웨이 브라이어우드 Rd. 트레일헤드 근처 호텔

나는 많은 호텔에 묵습니다...대부분 메리어트. 이 호텔은 메리어트 표준을 충족하지 않습니다. 하루 종일 비행기에서 늦게 체크인하고 거의 떠나서 다른 곳을 찾았지만 너무 피곤해서 머물기로 결정했습니다. 나는 접수원에게 우리에게 조용한 방을 달라고 요청했고 그는 계속 그렇게 하고 그것이 높은 층이 될 것이라고 말했습니다. 방은 엘리베이터 바로 앞 5층(높지 않음)에 있었습니다. 그들은 가족 상봉과 회의가 진행 중이었고 오후 11시에 너무 시끄러웠습니다! 방은 결코 시원하지 않았고 침대는 끔찍했습니다! 내가 전에 말했듯이 나는 주로 메리어트에 머물며 일반적으로 매트리스를 좋아하지만 이것은 메리어트 일반 매트리스가 아닙니다. 또한 업데이트 된 것처럼 보였지만이 리모델링을 한 사람은 ty 작업을했습니다.

나는 여기를 좋아했다, 깨끗하고 멋진 호텔 나는 또한 그들이 손님을 위해 로비에 그 좋은 레몬 물을 유지하는 방법을 좋아한다. 나는 애틀랜타를 방문하기 위해 돌아올 때 확실히 다시 여기에 머물 것입니다 ... 나는 나의 체재를 즐겼다.

THIS HOTEL IS DISGUSTING!! If I could give a zero, I would have. My family was in town for a soccer tournament and this was the team's hotel for a stay to play tournament. Never again!! Outside of the hotel, in the elevator and in the hallways had a musty odor and smelled like ****. Room was infested with tiny roaches and just didn't feel super clean. I don't do bugs! Had booked two nights but checked out after the first night for better accommodations somewhere else. The owner should be ashamed of these issues, because based on reviews, this has been going on for quite some time. Get your act together. Close this place down and get rid of your roach problem, and bring in a professional cleaning crew for a deep clean.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

I want to say that the five stars for this review are almost entirely because of the customer service we received from Brandon, who was working the front desk when we checked in and each night we stayed at this hotel. My boyfriend and I live in Hilton Head, South Carolina, and came to Atlanta for my birthday. I have been vacationing in Atlanta for years and this has always been my hotel of choice to stay at when I am there. This time, there was an issue with the first room we checked into and when we informed Brandon he more than compensated for the problem, including moving us to an upgraded room. I wish I could stop the review here but to do so would not be giving a fair and honest account of our stay. As previous recent reviewers have stated, the rooms are in desperate need of renovation/updating. The room we were moved to was very nice and the bed was so extremely comfortable that we wanted to take it with us. In fact we were so pleased with the customer service we got from Brandon that we ended up deciding to stay an extra night when we had only planned on staying one night. However, I did discover black mold on the ceiling above the toilet and water continuously dripped from the shower head in the shower, which I'm sure is costing a fortune for the hotel. The breakfast staff was super friendly and the breakfast was excellent. We also received two free drinks for my birthday and this is where I feel that I need to address what happened. When my boyfriend and I went to the hotel bar to redeem our drinks, the female bartender acted annoyed and immediately let us know without us asking that the drink coupons were only good for house wines, house liquors and domestic beer. There were a few hotel patrons sitting at the bar at this time. We ordered two house brandies and the bartender used a jigger to measure the liquor out for our drinks and discovered she was a little short on the second drink. She turned and asked me if that was okay to which my boyfriend asked her if she could just pour the little extra into one drink and then one of us would get something else, and we would even pay the difference. She was not happy with this, so much so that another customer asked her what the problem was to which she replied that we were getting ”free drinks”. I have been a bartender for the past 18 years and I'm still currently a bartender and talking about tips or how somebody is getting something discounted or free is something that you never do because it's unprofessional, especially talking to other customers about it. She ended up just embarrassing herself because before we came down from our room to get our drinks I had calculated a good tip for her and despite the incredibly rude service I still left the tip for her, which came out to a 25% tip if we were to have ”paid” for the drinks. Because she was speaking negatively about us to other customers-when we had never seen her before that moment-I felt the need to defend myself to the peopl

전반적으로 나는 호텔을 좋아합니다. 침대는 괜찮습니다. 아침 식사는 훌륭했습니다! 내가 좋아하지 않는 것은 주차 요금으로 하루에 $ 20를 지불하고 Wi-Fi를 위해 하루에 $ 4.95을 지불해야한다는 것입니다.

과식한 장식이있는 호텔, 25 년 전의 최고급 레스토랑, 90 년대의 가구가있는 객실, 3 대의 작동 엘리베이터 중 2 개를 원하십니까? 그럼 이것은 당신을위한 호텔입니다 !!!! 힐튼 표준에 맞게 살 수 있는 호텔을 원한다면, 어떤 비용으로든 피하고 힐튼 브랜드의 다른 숙소를 찾을 수 있을 것이다. 소유 회사는 수백만 달러를 리노베이션에 쏟아 붓었다고 주장할 것이다. 그리고 이것은 완벽히 사실일 수 있다. 1997년에 개장했다면, 그 돈의 75%가 도난당했습니다. 위치는 끔찍합니다. Peachtree Industrial Blvd에서 주차장에 접근 할 수 있습니다. 고통, 아침 식사는 간신히 참을 수 있었고 사람들은 복도를 오르 내립니다 ( ”이그제큐티브 플로어”-***?) 충돌은 힐튼 에게이 호텔을 고칠 수있는 유일한 방법입니다. 아니면 힐튼 브랜드를 삭제하고 레드 루프 인, 초이스 호텔, 슈퍼 8 또는 베스트 웨스턴이 깃발을 깃발에 넣도록하십시오. 나는 그들이 모두 완벽하게 훌륭한 호텔 브랜드라고 확신하지만 이것은 힐튼 아래에 있습니다.

매우 깨끗하고 친절한 직원, 좋은 아침 식사. 방은 준비되고 깨끗했으며 수건이 많았습니다. WIFI 지침을 따르기 쉽고 TV 리모컨 및 지침이 동일합니다. 제빙기에 쉽게 접근할 수 있습니다. 나는 다음에 우리가 그 지역에있을 때 여기에 머물 것입니다.

고객 서비스가 끔찍합니다

Upon arrival we were warmly welcomed by the friendly staff. Lots of choices for breakfast! We were assigned king w/jacuzzi, bed was comfortable and the room were spacious.Good relaxing break! Friendly, welcoming staff, very good location. Overall an enjoyable stay. The hotel is old and could do with some renovation, but it seems like this issue is being addressed.”