Staff at The Grand Belish were all very friendly and helpful, especially S.ELIF who worked on guest relations. We emailed the hotel to say we were going there to celebrate our mum's 80th Birthday and could they do anything to make it extra special? They went all out to do just that...they decorated the room with flowers, set aside a table in the restaurant and dressed it up. They ordered in my mum's favourite cake and decorated it with candles and special icing. They also got the chef to cook her something to her taste. The staff, then sang Happy Birthday.making for a lovely occasion. Honest review of the hotel itself. On first impressions, it wasn't as grand as other 5 star hotels we had visited. The family room we had booked was a bit disappointing. Main room was fine but adjacent room, needed updating. Furniture was old and old fashioned. It had two sofa beds, which were not long enough for a tall adult. One of which was right up to the window which made it difficult to open the window. First family room we were given had no view but hotel did change our room to a better view the next day. The sunbeds and parasols around the pool were 2 or 3 star at the best! They were old and uncomfortable, the same for the ones on the beach. The owners really need to upgrade them in line with other 5 star hotels. The food in the dinng room was varied. Salad choices were great, as well as a good selection of different cakes and desserts. However the hot food section was quite bland, over cooked and lacked in taste and choice for the most part. Again we have experienced far better at other 5 star hotels. Drinks from the bar were fine and you could help yourself to tea/coffee all day long. It would have been a better experience if they included more cocktails in the all inclusive offer. Also note, most of the staff speak Turkish and they had very little ability to speak English, which at times made it difficult to communicate. To sum it up....the staff were great, the hotel itself was average. But we are very thankful and really appreciate how they made our mum feel special on her birthday.
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