캐페라 시드니(Capella Sydney)

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became "our living room". Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said "you can have the tart for free! It's on the house!". I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!

房間內的牙刷只有一隻，甚至已經被開過 小沙發上還有食物的殘渣 酒店清潔比快捷酒店還差 並且告知服務人員後也沒有任何道歉

Capella酒店位置不錯，交通方便，衞生乾淨，每天打掃房間，提供瓶裝水和無酒精飲料，如果來悉尼推薦這個酒店。

非常不錯 悉尼閉眼住不會錯的酒店 服務和品質真的很不錯 房間色調很舒服 尤其是GYM和桑拿房真的非常不錯 健身愛好者來很值得體驗 早餐種類不多但是夠吃 可以找他們單點蛋卷 味道也非常不錯。meeting room的特色飲料也非常不錯 總之很值得來體驗一次。

酒店裝修很新，服務很好，免費的下午茶是休息的好地方，文化大使幫你訂餐廳是很有實用的服務，很有特色

非常非常非常好 這不是我住過價格最高的酒店 但是住過最舒服的酒店 先來説唯一幾個缺點：定的雙床房 房間窗户沒有景觀是硬傷 如果住久了可能會覺得有點壓抑 早餐不太好吃 可以點到房間的餐很好吃 但是酒店餐廳的晚餐非常難以下嚥！ 還有就是 洗髮水護髮素很難用 更適合男士 再來説説優點（重要性按先後順序排列） 1. 本人是重度失眠患者 吃了好多葯都效果甚微 但這個酒店的床品、床墊太舒服了！離店前問了前台牌子 但國內衹能買得到床品 買不到床墊 真的很讓人傷心！感覺酒店在這一塊選品太好了 太用心了！！！（睡得好 真的非常重要） 2. 服務很好 所見之人都保持微笑 有禮貌 除了第一次進店 後來玩完回去都會帶上我的姓氏稱呼我（能記住我名字） 還是讓人感覺心裏很舒服的。 3. 雖然定的標間也有行政酒廊待遇 每天回去都有熱茶/咖啡喝 4. 泳池很舒服 泳道很長 還有桑拿房 都很舒適 5. 位置好 走路幾分鐘到歌劇院 6. minibar裏的蘋果汁很好喝/ 水提供的包裝是可循環使用的 很環保 並且沒有説 以環保的名義縮減客人該有的權益

從進門到退房都處處體現着用心，遇到的每個服務人員也都會開心的和你打招呼，體驗非常棒，下次還會選擇這裏

酒店很新，服務也很好，第一次遇到大堂經理會SHOW整個酒店功能區給客人。游泳池沒體驗，但是健身房真的絕，很新，很漂亮