My recent experience at The Elgin Darjeeling was nothing short of disappointing, marred by the hotel's of Ms. Subrata Nandy. From start to finish, it was evident that she lacked even the most basic training in guest relations. The rudeness exhibited by Ms. Nandy was simply unacceptable. It was abundantly clear that they were ill-equipped to interact with guests in a polite and respectful ***ner. Their fake attitudes only served to exacerbate the situation, leaving a sour taste in my mouth. Furthermore, the complete lack of coordination among the backend team members was glaringly obvious. It was as though they were operating in solos, the frontend team was completely unaware of the email that was forwarded to me from the backend. Adding to the frustration, most of the phone numbers listed on the hotel's website was non-functional, making it difficult to contact the staff for assistance. This lack of accessibility further highlighted the hotel's disregard for guest satisfaction. What's more, despite providing ample evidence of a legitimate reason for canceling one of our booked rooms due to a guest's unfortunate accident, the hotel refused to issue a refund or provide a credit note for future use. Ms. Subrata Nandy's repeated abrupt call disconnections during our attempts to resolve the matter only added insult. We’ve almost paid 1 Lakh for 4 rooms for 2 nights. We’ve just requested to cancel 1 room before 72 hours of check in, that’s it guys. A perfect example of a big hotel with a small heart. I don’t believe how these guys are making it to the hospitality industry. In conclusion, The Elgin Darjeeling offers subpar service at an exorbitant price. If you're looking for a heritage property with rude hospitality, then by all means, book a stay here. However, if you value professionalism and guest satisfaction, I would strongly advise against it. My experience with Ms. Subrata Nandy has left me deeply disappointed and disillusioned with this establishment, specially her rude behavior. I think she is a complete misfit for your organization, she is only fit for the hotels that charges less than 1K per night where the primary focus of the guest is cheap price and not services.
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