퀄리티 인 & 스위츠 팜 아일랜드 인도어 워터파크(Quality Inn & Suites Palm Island Indoor Waterpark)

The place was really comfortable like any hotel people were there. The staff was very attentatiive. The children played for a long time in the water park area. We had no complaints.

This property has a bad odor. The room was stinky and dirty. I didn’t stay in the room 5 minutes before calling and getting a refund.

The hotel was close to Batavia Downs ****** where we were seeing a show but that was the only plus. The property was rundown on the outside and much worse inside. Everything felt old, the decor, the carpeting and the room was quite outdated. No safe, no refrigerator, no ashtray for a smoking room, very few outlets and the heater/air conditioner was so loud it sounded like it would break down any minute. The beds were comfortable enough but nothing had a crisp, just cleaned feel to it. the shower curtain had seen better days but the room was reasonably clean. The pictures on your site need updating. It shows A beautiful lobby & reception area-it was a huge room with virtually no furniture or decor. The pictures show a full breakfast in it's own room-the breakfast was laid out next to the reception desk and featured a tray of glazed donuts, oatmeal, cereal & coffee. We went to Denny's instead. If you want to stay near the ****** and don't mind reliving another era then this place is for you. Otherwise, fine something that has been updated to this century.

The blankets were torn on the beds . The toilet overflowed. The keys would not work. The housekeeping staff did not speak english and yelled at me because my keys would not work. The arcade connected to the hotel half, the games did not work. The one bed had cigarette Ashes in it made into the bed.

Shower head is broken. Bugs are around the microwave and fridge. Saw a cockroach in bathroom. Bathroom is terrible. Towels are clean. Bed sheets have cigarette burn holes. Carpet is filthy. Stay away. Not worth for the money

Property had bedbugs! They did promptly return our money when asked for a refund!

It was a nice hotel. The room was nice. Especially the jacuzzi being open was great after a long drive. All the people were amazing that were staying there. The worker's were all very friendly and very helpful. The only negative thing i would say is there wasnt much at the breakfast at all but other than that it was amazing! Will definitely stay there again if im ever back in town

Staff was friendly. First room I had the door keys didn’t work. The staff member then upgraded me and my boyfriend to a king suite which was nice due to the inconvenience the first time. Then the one elevator was down when we first got there. Too bad they closed the restaurant that was in that hotel. Another thing we disliked was how small the dang bathroom was. Like come on now could use a bigger bathroom especially in a suite.

Not very good. No Waterpark open no frig in room. Bed broken and only 1 elevator working. Toilet kept running.