레지던스 인 바이 메리어트 산라몬(Residence Inn San Ramon)

We only stayed one night, but the room was clean and comfortable. The only thing I did not like was to be told that I was being charged $10 for parking upon checking out. I was never informed during Trip.com's booking, nor during check-in. The front desk attendant did negate the charge, but seemed to do so with hesitance and a look of "I'm doing a huge favor for you". She was not openly rude, but it was apparent that my complaint was not well received. I would wholly prefer that this fee is simply included in the cost of the room. As well, the parking in the compact car parking was certainly that - compact! I was driving a 2022 Genesis (a compact car) and the spaces are a bit cramped (yes, other compact vehicles were beside me).

非常棒 住了很多次了 對面就一個plaza 應有盡有

Excelente, volvería a reservar;personal muy cordial y amables,ayudan en todo lo posible. si cobran el parking; pero así hacen descuento hablando con el manager, La habitación es idéntica a la q muestran en las fotos,muy limpio por fuera y por dentro Ubicación accesible a tiendas ,supermercados,bancos,parques,mall, menos de 5 minutos en coche.

It’s time for them to update the funky old carpet in the room. Other than that it was fantastic

Loved my stay. Staff were very friendly and the room was roomy and clean

The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to ***** them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.

Thread bare chairs, stains on desk chair and coffee table, shower curtains, dirty carpets. This place was not comfortable for my three night stay. I didn’t feel comfortable sitting on the furniture. If no space at the Marriott, do yourself a favor and stay in Pleasanton.

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

We had very a bizarre first night. We were about to go to bed and my daughter pulled back the sheet and there was a wet spot on the bed. The bed was nicely made so I just thought the sheet just didn’t dry so I started ironing it but then it smelled as I was ironing it. I pulled back the sheet and the mattress pad was stained like someone peed on it. I called the front desk to get new bedding but when I pulled back the mattress pad, the mattress was also wet! The hotel staff was extremely gracious and switched us to a different room but by the time we went to bed it was past 11 and we had to get up early for a tournament. The hotel has made note to investigate. But also a bunch of kids were swimming in the pool and when they got out, the pool ladder handle came out of its insert completely and they fell back into the water. I notified the hotel.