Went to my beloved magical City of PortSaid. Was my first time with the relatively new PortoSaid Hotels and Spa. Staff are really inexperienced, amateur and disorganized. Seems that no system to follow. I missed the deadline of house keeping of 17:00 pm. Having said that, no sign whatsoever for such instructions. Anyway, wanted only a couple of towels. No response, no on Duty manager to communicate with. the same on check out. i booked a couple of rooms for my family = 5 persons. with difficulty managed to grab only a couple of towels for the Pool and Sea. very poor service and it seems no one in charge, or at least too shy to meet the customers?!!!
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