Booked a room 9/28 in Cullman AL, immediately upon entering noticed our shoes were sticking to the floor. Looked around and the beds had dog hair and flea excrement all over them, sheets were obviously dirty. (I have pics) There were 2 men sitting in a car outside our room that appeared homeless and several people hanging out (at midnight) just outside the room. Didn't even bring our bags in. Asked to cancel, they said to call the manager, I called corporate number, said it would be refunded in 3-5 days. 7 days later no refund. called corporate, given a case # was told it was canceled and should receive credit back on card in 3-5 days. It is 10/25, no refund. He has resorted to sending me texts now, so unprofessional and he agreed to give me a refund if I removed reviews and give him 5 stars. Reviews should have an option of ZERO stars. This is LITERALLY a flea bag hotel and the owner is unethical. At this point I'll pay a lawyer 1000 to get my $101 back. I don't recommend any Best westerns at this point because corporate doesn't back the customers but instead has told me the hotel itself has to give me the refund.
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