쿠에르나바카 CUERNAVACA SANBORNS GALLERIES 근처 호텔

This place was the most horrible hotel experience I've ever had out of hundreds of stays. We were placed in room #6 and the shower FLOODED, because the bathroom is designed poorly, with the floor sloping outward toward the main room. The water ends up flooding not just the bathroom but ran into much of bedroom and even outside. (see photos attached.) When we showed the employees the entire mess they told us they had no other rooms and refused to do anything about it. Instead of being apologetic they shrugged at us, and they clearly know this is a regular problem with the room. I'm actually disgusted because if this happens so regularly then clearly there is also potential sewage and mold problems with the rooms. (and other reviews on Google imply that there is a terrible sewage smell here regularly) We ended up needing to switch hotels last minute at 1130pm at night. Horrible people, do not book.

Muy buena experiencia, desde el momento en que nos recibieron el personal para el check in bastante bien muy atentos mi habitación tardo un poco pero nos permitieron estar en el área de restaurante y alberca mientras nos daban nuestra habitación muy buen servicio por cierto. En restaurante nos pedimos unos snacks mientras era el tiempo de espera deliciosos por cierto. Las habitaciones muy bien, limpias y confortables, cerca del centro todo excelente. Definitivamente volvemos.

The room is OK, breakfast is awful, remote control on the TV did not work, attention and recognition of Premier stating was not recognized properly. Location not very good, very busy traffic. Felt secure though. I mean it is not very good and very scare. Gimnasyum but no pool. In Cuernavaca a pool in the hotel is expected.

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.