쿠에르나바카 Alta Vista Municipal Market 근처 호텔

우리는 멋진 4일 동안 Anticavilla에 있었습니다. 호텔은 Cuernavaca의 아름다운 지역에 있습니다. 몇 개의 레스토랑(Verdesalva만큼 좋은 것은 없지만)과 은행까지 도보 거리에 있습니다. 그러나 당신은 결코 떠나고 싶지 않을 수 있습니다. Anticavilla는 신중하게 개조된 오래된 농원으로 여전히 고대의 느낌을 가지고 있습니다. 객실은 예술가들이 개별적으로 디자인했으며 가장 인상적입니다. 우리는 넓은 야외 공간도 있는 Clemente에 머물렀습니다. 우리는 맛있는 바질 레모네이드로 환영 받았고 놀라운 방으로 안내되었습니다. 매우 편안한 침대, 고급스러운 샤워 시설, 가운과 슬리퍼, 무료 소다와 페리어가 있는 미니바. 벽 전체를 덮은 예술은 장관이었습니다. 안뜰에서 바라보는 산의 모습과 마찬가지로. 경내도 화려했다. 넓은 잔디밭과 아름다운 수영장 공간. 수영장은 편안한 라운지와 무성한 녹지로 둘러싸여 있습니다. 완벽한 수온 - 모든 요구 사항이 충족되었는지 확인하여 온 웨이터. 우리는 또한 스파에서 훌륭한 마사지를 받았습니다. 우리는 1시간의 Lomi Lomi 마사지를 받았습니다.. 부속 레스토랑은 우리가 Cuernavaca에서 먹었던 최고의 음식을 먹었습니다. 멕시코 느낌이 나는 이탈리아어. 맛있고 잘 준비되어 있습니다. 마지막으로 Anticavilla의 직원에 대한 단어. 사람에게 그들은 친절하고 도움이 되었으며 상호 작용하는 즐거움이었습니다. 아름다운 환경의 아름다운 사람들. Cuernavaca에 오거나 휴식을 취하기에 좋은 곳을 찾고 있다면 더 이상 찾지 말고 이곳을 예약하십시오. 우리는 그것을 충분히 추천 할 수 없습니다.

Excelente servicio y atencion de todos

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.

I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.