그랜드 사파이어 호텔 & 뱅퀴팅(Grand Sapphire Hotel & Banqueting)

고객의 요구에 세심한 친절한 직원 그리고 전반적인 전문가. 좋고 깨끗합니다.

I am Sydel Walcott-Dhainy the person that booked the following on behalf of my family. We booked 2 family rooms, 1 single and a suite. where do I start: Two days before, I rang to enquire if there was on-site parking and was told yes, there is just pull up to the gate and press the buzzer. On the day we were all told we could not use the car park because they had a wedding using the car park. I arrived at 4 pm, check-in was allowable from 3 pm and we were told our rooms were not ready. No offer to compensate for this inconvenience. The single room was changed to a twin because that wasn't ready either. When I got to my room which was for 3 people, there were 2 bath towels and 1 hand towel. I had to ask house keeping to get us more towels. The rooms were pretty basic. there was minimal place to put any toiletries in the bathroom. The supplied toiletries only had shampoo and a couple of soap bars and the light above the mirror did not work. My sister had a suite and was told when checking-in that she had to leave a £100 deposit in case of damage (never heard of this in any other hotel, not even 5* hotels which we all have experienced) on top of that the room was nothing to write home about and for an executive suite did not even have a mirror in it. My brother was walking along the corridor and a ceiling tile fell and hit him, when he complained they had the audacity to say they needed to check the CCTV to make sure we did not interfere with it. All our key cards stopped working before the night was out and they could not resolve it blaming it on the technology, so we had to wait for the person on the front desk to come to each of our rooms to let us in with the master key after breakfast. Breakfast was also terrible and very limited, not enough staff, the hot food ran out and we had to wait for eggs, sausage, beans. As if they didn't know how many people were in the hotel. You had to fill a kettle and turn it on to make your tea or coffee which was all individual packages. At check out I complained and was apologised to, but told they would discuss it with the management to improve (doubt that would happen). It seems this hotel has dressed up the public areas to make it look professional and high value but beneath it all they lack customer service skills, not enough trained staff and generally don't care. This is definitely an overpriced con. I for one will not be spending my money here again. Stay here at your peril.

Excellent séjour, les repas proposés par l’hôtel juste incroyable. Rien à dire.

이것은 좋은 숙박이 될 가능성이 있었지만 몇 가지 요인으로 인해 나쁜 숙박이 되었습니다. 유지 보수가 문제를 해결할 때까지 방의 전원이 차단되는 전원 문제가 우리 방에 있었습니다. 호텔은 신고를 한 후에도 다른 손님들의 이른 아침 소음 수준을 통제하지 못했습니다. 샤워기가 잘못 설치되었습니다. 대부분의 직원들은 매우 정중했지만, 우리 둘째 날에 한 직원이 우리가 손님이 아니라고 무례하게 생각하여 호텔 입장을 거의 거부했고 동료들은 그녀를 바로잡아야 했고 진심으로 사과해야 했습니다.

레스토랑도, 바도 없고, 방은 정말 추웠고 에어컨/난방이 작동하지 않았습니다. 침대는 정말 단단했고 책상은 무너질 지경이었습니다. 그것은 단지 방입니다. 계단의 난간이 흔들리고 냄새가났습니다. 호텔 주인은 분명히 리뷰를 보면서 신경을 쓰지 않았습니다. 다른 모든 사람들과 같은 반응을 얻을 것입니다. "당신의 리뷰에 감사드립니다 blah blah".

조식 뷔페가 마음에 들었고 접수원인 Zanim이 친절하게 대접해 주었습니다.

웅장함이 울려 퍼지는 신기하고 본격적인 인테리어라고 생각했습니다. 싱글룸도 푹신하고 방 온도도 좋았어요

It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.

Stay here is amazing, less traffic noise, easy and free parking and friendly and efficient customer service.