크레테일 4성급 호텔

이 호텔은 고객 회사와 비교적 가깝습니다. 갈 때마다 여기에 삽니다. 주변에서 더 좋은 호텔입니다. 전염병은 3년 넘게 하지 않았습니다. 이번에는 여전히 매우 친절하게 느껴졌습니다. 프론트 데스크의 패턴이 더 단순해진 것을 제외하고는 다른 모든 것이 친숙한 느낌입니다!

This hotel would be 3-star in my country’s standard. It’s a new basic hotel and the rooms are a good size. The main problem is customer service - especially from the front desk lady called Kelli. This woman is not supposed to work in the hospitality sector - she has no clue about customer service. On the other hand, her colleague Charlotte was very sweet. She really tried even though she was left all alone most of the time with no manager on duty to assist on specific issues. In the rooms: No shower caps, no vanity set - just towels and 1x bottle of water when you arrive. The location is good in terms of transportation but Creteil as a neighbourhood is not nice at all. It’s better to stay closer to the centre of Paris.

No issues with front desk although rooms are extremely basic and rundown. Shower has good pressure. Restaurant is one of the worst ever. Menu was written on a chalkboard. Waiter brought a bottle of wine, opened it and left. I ordered one of the two things on the menu salmon over pasta. The salmon or imitation of salmon is a ground mix of something shaped in a loaf kind of pastry. The taste is awful. The pasta dry. The waiter was extremely unfriendly. The breakfast was better Regardless I hope never to stay there

Très propre et pratique , l’emplacement est parfait à deux minutes du centre commercial.

Comment perdre un client fréquent et fidèle depuis 12 ans ? Séjournez à l’Ibis Créteil, 14 rue Basse quinte. Une chambre insalubre avec une odeur forte de tabac (je suis allergique) et des insectes dont un cafard trouvé dans la salle de bain. Compte tenu de cette expérience désagréable j’ai souhaité annuler ma chambre pour aller au Novotel. Après avoir appelé par téléphone son responsable devant moi, la réceptionniste m’a indiqué que c’était OK pour l’annulation et que je serais remboursé le lendemain. 3 semaines plus tard toujours aucun remboursement. La réceptionniste prétend ne pas avoir trouvé le cafard mais en revanche avoir trouvé des moustiques tigres dans la chambre. Réponse du directeur de l’hôtel, « que voulez-vous que j’y fasse s’il y a des insectes dans les chambres ». Je comprends en tant qu’hôtel franchisé que la rentabilité est votre priorité au détriment de la propreté et de la satisfaction client mais n’oubliez pas que vous représentez une marque/un groupe. En conclusion, pour la même nuit j’ai été débité par le Novotel Créteil ou j’ai dormi et par l’Ibis Créteil qui m’avait garanti pour avoir annuler ma réservation et un remboursement pour le lendemain. Je partageais mes déplacements en France et à l’international entre Accor, Hilton et Marriott selon les destinations. Il s’agira de ma dernière réservation au sein du groupe Accor. L’insalubrité de la chambre c’est une chose mais en tant que client fréquent et fidèle depuis de longues années je ne peux pas accepter le mensonge et le vol. Déficience manifeste dans la formation des équipes de l’Ibis Créteil.

The hotel is so colorful ... the breakfast was acceptable and the rooms were clean. However, in the room you don't have cabinets to hang your cloths... comparing to price it's ok. The train/RER is fare from the hotel around 6 minutes by walk. The staff was helpful and polite. Surroundings nothing special to find. Clam area.

Bon séjour. Chambre convenable Petit déjeuner: bon mais mauvaise organisation du personnel (plus de croissant, machine à café en panne, plus de pain , il faut attendre que le personnel mettent en cuisson et fasse le réassort) Tables pas débarrassées.

이 호텔의 위치는 파리 시내에서 매우 멀며 지하철역까지는 30 분, 지하철역까지는 20 분이 소요됩니다. 호텔의 서비스는 괜찮습니다. 첫째 날 체크인은 토요일에 있습니다. 우리는 8시에 8시에 도착했습니다. 프론트에는 아무도 없습니다. 나는 불안합니다. 살아날 곳이 두렵지 않습니다. 호텔의 문은 암호입니다. 다행히도 두 명의 아시아 인 (일본인 등)이 셀프 서비스 시스템에서 감사하는 신을 얻는 데 도움이되었습니다. 호텔의 공공 장소의 위생은 매우 나쁘고, 냄새는 매우 나쁘다. 특히 엘리베이터는 종종 청소 후 화장실 냄새가 난다. 그러나 방은 매우 좋습니다! ! ! 우리가 예약 한 트리플 룸은 작은 듀플렉스, 매우 아름답고 매우 깨끗하며 주방 장비도 완비되어 있으므로 직접 요리 할 수 있습니다. 또한 호텔에서 20 분 거리에있는 맛있고 저렴한 중식 레스토랑이 있으며, 사장님도 매우 좋습니다!