Premier Inn Gatwick Crawley (Goff's Park)

To summarise - Tired, run down and full of refugees. Time to shut it down… drove past one of the dual carriage away about a mile down the road which looked more appealing, although staying for a funeral the next day it was a consideration to ask for a transfer! Room was do able but couldn’t wait to check out the next day.

Stayed here for work and the staff were fantastic, although they were very busy, and there were only 2 members of staff in. Dee-anna was great and honestly, she is a real credit to your organisation. She works well under pressure and can calm any situation. I felt very comfortable and at ease staying here. Thank you once again.

Absolutely appalled by the new cost cutting excerise with the "restaurants". I thought it was a one-off at my stay last week, at a different location, but sadly no. Firstly I'll say, it's not really the staff's fault, more the over paid big-wigs creaming the profits. I used to prefer your venues, but if this is the direction your heading, then forget it! Firstly, half the food order was missing, didn't have any, so had to be changed. Then part of my original order arrived, explained this had been changed due to stock issues, then they tried to give it to another customer. 😂. It gets better (sarcasm), my starter & main meal arrive at exactly the same time, without the extra gravy that was ordered, AND then found out they had no vinegar, after waiting over ten minutes for someone to bring some. Needless to say, I didn't really enjoy my cold food, once it was eventually received. I suppose it was good that I wasn't the only one that had wrong, cold, incomplete, badly prepared/cooked food, or all of the above, in the "restaurant" tonight, well as they say, misery loves company. I won't speak for anyone else, they all seemed to be leaving their own reviews anyway, talk about trying to run before you can walk. Completely spoilt my night, after an already stressful day. Very sad times for Premier Inn.

Cold room smells damp. Turned radiator on and really noisy system (probably why it was off). TV only visible from half the bed. Restaurant... terrible. Half the menu was unavailable. Ordered chicken and chips. Meal was stone cold. Sent back and received hot but undercooked food. Admittedly, they didn't charge me but was terrible. Seem to have no staff. The guys who checked me in doubled as bar staff and waiters. I know it's a budget hotel but, I use premier inn a lot and, this was well below standard. Premier inn, be embarrassed!

My overall experience staying at the hotel I was very happy, the bedroom was clean the bed was very comfortable. The only downside was one of the sidelines of the bed was not working and the hand so dispenser was hanging off the wall.. Apart from them two minor things everything else is a five Style stay

A disastrous stay involving. I communication about the restaurant being closed despite my calling twice that day to be courteous and inform of arrival time change. Room was not correct room despite two calls since booking to confirm it was a twin room. Payment had been taken immediately for this room despite being a room to be paid for on check in. Problem resolved by being ‘put up’ in a room which had just been vacated and the manager popping some fresh sheets on. No housekeeping had occurred. When I went to ask for clarification on charges and new night manager had arrived who told me he was not the person to ask as was just night staff and didn’t know anything about that kind of thing. He was very vocal about the problem of a dead rat in the staff room and was busy praying clouds of air spray around the concierge whilst telling me that the staff had to deal with this kind of neglect all the time. Very strange experience all round.