코수멜 호텔 & 리조트, 트레이드마크 컬렉션 바이 윈덤(Cozumel Hotel & Resort, Trademark Collection by Wyndham)

The pool is great, room is old but clean, location is good not too far to the cruise station, breakfast is lack of varieties but okay to fill your stomach, the fitness room is quite shabby. all in all 4 of 5, given that the price you paid.

Schoon , fijne kamers , heerlijk zwembad , lokatie perfect . Enige verbeterpunt is het ontbijt dat is echt minimaal en niet hoogstaand

Al momento de realizar la reserva contábamos con la información que nos hospedariamos en una habitación con una cama tamaño king size sin embargo, al momento de llegada la habitación que nos dieron fue una de dos camas, cuando realizamos en comentario a la recepcionista, nos comentó que la información de la reservación era solo una solicitud y que no nos podía cambiar de habitación por no tener disponible una como la requerida y que las habitaciones con esas características por el momento tendría un costo extra. Los meseros son muy amables, así como el cantinero y las instalaciones son muy bonitas, la entrada al mar es una sorpresa y las albercas con agua de mar con las que cuenta el hotel son exquisitas.

(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.

The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.

I have friends on the Island and security would not them come past the lobby to visit. My whole group had to sit in the lobby to visit and he had traveled from Cancun to meet my grandsons and visit my daughters and I. The rooms are well kept, but OLD!

Enjoyed everything about the property and the staff. Only disappointment was that we thought we booked all inclusive, as our confirmation email said "all inclusive" on it. When we arrived, the front desk staff told us that the "all inclusive" was just in the title of the hotel and that we did not have an all inclusive package. Very deceptive.

Wyndham should be ashamed to have their name associated with this property. Staff are great, very clean. Beds are barely above Motel 6 quality. The foam mattress pads are too mushy. No refrigerators normally. You have to ask for one and pay 50 dollars a day that is stocked with beer and drinks. Or 25 a day for just the refrigerator. To the hotel's credit, they did put one in our room when I told them I needed one to store medication and did not charge me. The bathroom is so far out of date it's pitiful. It is a tub/shower combo that doesn't have a fixture for running water in the tub, only a shower head. The main problem is access to the tub.The tub wall is better than 2 feet off the ground. Short people or infirm people will have a big problem getting into and out of the tub. The commode area is about 3 feet by 3 feet. Hardly any comfortable room in there. There was ample hot water and water pressure was great. The room a/c is a mini-split type that appeared fairly new. Worked very well cooling the room down after housekeeping would turn it up every day. We were busy most days away from the hotel so didn't enter the pool. Looked clean however. Best thing going is the free breakfast included, but it's typical buffet food. Cooked earlier and soggy by the time it's served. There is an open self serve bar for bloody marys and mimosas and the free parking is good if you have a rent car. To sum up, although we first stayed at this hotel in 1996, it's off our list in the future

Very clean resort. Very friendly and helpful staff. Clean rooms. Just wished room had small refrigerator in it.