코수멜 Atardecer Maya Park 근처 호텔

I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.

장점: 바다와 멋진 해안 다이빙 장소에서 길 건너편에 있습니다. 아름답게 조경된 부지, 멋진 수영장, 비치 클럽, 스업 바가 있는 야외 레스토랑. 정원 및/또는 바다의 멋진 전망을 감상할 수 있는 개방된 안뜰과 라나이가 있는 전통적인 멕시코 호텔 레이아웃. 평화로운 분위기. CONS: 이 지역의 대부분의 레스토랑은 음료와 다이빙 군중을 수용하는 고가 Senor Frog/Hooters 유형의 시설입니다. 시내 북쪽과 Centro 바로 옆에 있는 레스토랑은 품질과 가치가 훨씬 더 좋지만 시내로 가는 택시가 필요합니다. 뷔페 식 아침 식사는 $ 15/person 이상으로 고가 된 탄수화물 중증 스팀 테이블 요금이었습니다. 미국의 레스토랑은 이것을 무료로 제공합니다. 프론트 데스크 직원은 특히 친절하거나 도움이되지 않았습니다. 남편이 로비에서 가방을 잃어버렸을 때 잃어버린 것을 찾지 못했고, 우리가 두 번째로 물었을 때까지 책상 뒤에서 확인하지 않았고 마법처럼 ”찾았습니다”. 약간의 노력과 생각은 우리에게 변화를 가져올 것입니다. 해변 클럽은 좋지만 수영은 나에게 너무 거칠었습니다 (두 부두와 도로 사이에 위치하며 대부분 유람선이 앞에 보입니다). 네트: 마가리타를 마시고 다이빙을 즐기기에 좋은 곳

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

이 호텔은 훌륭한 위치에 있었습니다. 우리는 업데이트되지 않은 부분에 머물렀지만 더 큰 방을 원했기 때문입니다. 호텔은 우리에게 업그레이드를 제안했지만 우리는 욕조가 있는 방을 원했습니다. 우리는 거기에 머무르는 것을 좋아했고 확실히 다시 갈 것입니다!

레스토랑에서 특히 친절한 직원과 함께 정말 사랑스러운 숙박. 2개의 해변과 멋진 수영장이 있는 멋진 리조트 - 호텔 레스토랑의 음식은 훌륭하여 매일 밤 행복하게 먹었습니다.

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.