홀리데이 인 케닐워스 - 워릭(Holiday Inn Kenilworth - Warwick)

Car park to small but car was crashed into by another car so not a good morning when we came down to the car At breakfast time the kitchen had ran out of harsh browns bread mushroom so not good as I’m a vegetarian

Staff were very professional and friendly. Breakfast was good, though there are meat alternatives for vegetarians if that is important to you. The room itself was quite nice. The problem was the specific room we were given. Room 109 (and I assume many of the other rooms on the first floor) is right above the bar. Both nights we were disrupted by noises. On the Thursday, live music was playing very loudly from 8pm until past 10pm. Being directly above the bar, the music was incredibly disruptive! On Friday, music began at 10pm. I actually called reception at 11:30pm as the music hadn't stopped. They were very apologetic and said they would get the music turned off straight away (which they did), as it should have turned off at 11pm. While I appreciate how quickly the issue was resolved once I complained, it's poor that the hotel allows loud music to play until such a late time. I appreciate it was a Friday night, but I was working the next day, and the noise both nights really disrupted my sleep. The fan/heating unit was also so loud that we could not use it. I had a discount on the room, but I would have been incredibly disappointed if I had paid full price.

Great location in Kenilworth with plenty of nice bars and restaurants in walking distance. The hotel was clean & the breakfast was excellent.

Worst trip to a hotel. How is this even a holiday inn? ACs/heaters not working in rooms, faulty shower, spiders on bed,etc. Absolutely horrible place. DO NOT GO especially with families. #holidayinn #IHG

Very friendly and welcoming staff. Room nice and clean, however the windows don’t open and the air con system wasn’t working so woke up In the morning sweaty in the humid room with no air to breath

Good option for locality, free parking outside. Room size double ok, facilities good, clean & fresh. Usb sockets one side of bed only. Lots of good restaurant choices nearby. Good value.

Booked a suite and was disappointed. Hotels tired and in need of a full refurbishment. Bathroom had been refurbished but the door had no handle cover, loose screws and the paint was very chipped. Fridge in room was empty. The corridor linking the hotel blocked was icy cold as the electric radiator had packed up. The bed felt like you were laying on the springs trying to adjust your body to slot in and then not move. Very disappointing for a hotel in the heart of Kenilworth. Did offer good EV charging so at least one good comment.

On arrival we were told the 2pm booking had changed to 3pm but our room still wasn’t available at 3pm. We went back at 3.30pm and insisted we needed to get in to our room. The chap on reception was doing his best and eventually gave us the keys. At the bar, the staff had never heard of Cinzanno so we asked for Prosecco but they didn’t have any. In the evening they didn’t have tonic for the gin so we had elderflower. Breakfast was chaotic just because so many people wanted to eat at the same time. We all felt very sorry for the staff who were doing the best they could with insufficient staff members. At 2.30am the fire alarm went off but it was intermittent and I would have thought it should be constant. We were told some person broke the glass cover so not the hotel’s fault.

The hallway carpets on floor 6 were extremely dirty, with many stains. As a microbiologist, this is a very big health risk, and also aesthetically very unpleasing. The curtains are very 80s and outdated. Not very comforting. My collegues room had no heating (floor 2). Breakfast was very good, and very pleasant staff. Bar had a good a**osphere. (Could there be gluten free beer on offer next time?)