Six Senses Residences Courchevel

Upon arriving, I noticed the bath controls were odd. Turns out they were missing buttons! (See photo). For a luxury stay at these prices I was shocked. Service is novice level. Prebooked restaurant dinner via concierge with credit card guarantee wasn't booked. Turned up at the restaurant and there was no reservation. Warning on using ur spa credits. Spa opens at 11.15am and you can only use credits for treatments that end by 3pm. So be prepared to skip lunch to do any treatment using credits. The shuttle that they provide is for 1850 only. So even a 5 min drive to 1750 or 1650 is not included. And they will call a "taxi" for you. 7min ride costs 50 euros. We left swimming trunks (bought from their spa at 170 euros) in the room wrapped in towel. Couldn't find it and reported to staff to check with housekeeping. Reminded them we were checking out the next day. Despite telling TWO persons, we did not receive any update even as we checked out. Concierge that helped loading the luggage knew we were a family of four. But he put down all the back seats in our car, leaving TWO seats ie driver and front passenger seat.. duh. We had to rearrange all luggages in the heavy snow. Not only that, he insisted he didn't put down the seats. (Liar) I guess he thought we were sitting on the car roof when we arrived. For 40,000 euros worth of stay, we certainly expected better.

I am really grateful for the amazing experience we had in Six Senses Spa Courchevel! The facilities are top notch, the staff is very friendly and attentive, always with a big smile. I had a treatment with Evi and i already look forward to go back next winter because of her magic hands. I have visited many luxury spas around the world but this one is the best so far. Thank you Six Senses Spa team.