Gales of Llangollen

This hotel is very well positioned within Llangollen and for us it was a good choice for leaving the car and exploring. The building is old and as such all the little quirks and imperfections are expected. The room was comfortable and clean and we slept well. But if you want perfection then this isn’t the place for you. The floor of the room bowed in the middle so it felt as if you were permanently drunk! The shower was poor, little more than a dribble. Easily rectified if a little money was spent. The doors to both the room and the bathroom were ill fitting and the windows didn’t open properly. We had dinner in the wine bar which was good. Staff were really friendly but very under pressure and because of this the service let it down. Breakfast was chaotic and took over a hour to arrive from taking our order. More staff needed!! Having said that we would stay here again as we had a brilliant weekend in this beautiful town in wales.

My friend and I were on a driving weekend in Wales and booked a one night stay at Gales. The bedroom was ok, but a little more shabby than shabby chic. The bed was comfortable but the room was too hot at night. We chose to have our evening meal in the bar. My chicken schnitzel was very good. However the service was a bit hit and miss. Someone came to ask how our meal was after we had both finished it, which is a bit later than you'd typically expect. We waited about half an hour for someone to ask if we wanted dessert. Eventually I had to go and find someone to ask if we could order dessert. By the time our order was taken, there were only two portions of dessert left, neither of which we wanted, so we didn't bother. We were told that breakfast on Sunday started from 8.00am. Since we had a long drive ahead of us, we came down at 8.00am to find the bar locked and no sign of any staff. Eventually the chef turned up and said that although he could cook for us, he had no idea how to turn the lights on in the bar. With no obvious sign of any other staff, we took the decision to leave without breakfast. All a bit amateurish really.

Perfect for location but room dated and tired. The noise from the wine bar downstairs kept us up until gone 2am so if you’re looking for peace don’t stay here. Breakfast not included in already expensive price, and with so many other hotels maybe need to up their game. Staff are lovely and friendly but won’t book to stay here again.

In need of TLC and a coat of paint. Blinds falling off, concrete into main bedroom missing(dangerous),door handles held on with big screws sticking out, carpet tired and worn and living room is dark and depressing. Without going all Lawrence Lewellyn Bowen on you such a small dark room does not need dark leather couches, brown carpet and black painted beams. Another issue was breakfast, it clearly states you get a £6 voucher towards breakfast but this does not apply to the cottage as it is self catering. This is not clear on the website. We only booked the cottage for more room as we had a dog and thought having your own courtyard would be useful. The courtyard was full of scaffolding,ladders, junk and loads of plants. The plants I could easily put up with and there was an old bistro table and 2 chairs amongst everything. If I was to stay again (doubtful) I would just get a room or suite.

I booked to stay here for one night with my daughter, who was performing in a show at the town hall (a stone's throw from Gales). We were made to feel so welcome by the staff, and the breakfast was DELICIOUS. French toast with strawberries and cream was a particular hit, and the scrambled eggs were the best I have had anywhere. It was so good, we booked for a second night too. We were really glad we did. The whole place is such a treat. The bed was really comfy, and the wine bar is a very special place where locals and visitors mingle in the cosy atmosphere. The room was toasty warm, and the towels are huuuuuuge!! (big plus from me!). The staff were all superb, but a special mention for Robert, who was the person we saw most, and he was very friendly and engaging with my daughter. We had a very special time and would love to stay again. Yes, you can hear the street noise if you are 'street side', and yes you can hear if the person above you comes back at 03:50, but who cares? The rest of the positives more than make up for this.

Enjoyed two-night stay at this friendly hotel. The double room was basic, with old fashioned furniture, but clean and comfortable. The staff could not have been more helpful and the interesting old building is well positioned, in easy walking distance of the centre of Llangollen, which is well worth visiting for its wide rushing river, train trip through the countryside and horse-drawn barge trips.

Outside the two bedroom “cottage” was a disaster ,no outside lights when we returned late as various pots and ladder ,scaffolding etc are in the “courtyard “inside the remote controls for tvs were not working as mentioned by another guest on their review so owners are not listening to the reviews posted or maybe just do not care

The food in the wine bar was excellent on 2 nights. Steak, duck and sea bass all highly recommended. The vast wine list is unusual in that it is devoid of the vastly overpriced numbers common to such lists and affordable only to bankers and plutocrats. Instead, the markups are surprisingly modest, allowing us to sample some delicious Joseph Drouhin burgundy for £32. Our room was OK and the beds comfortable. But it wasn’t cleaned at all on the first night, and when, at check out, I mentioned this I was told that “ we don’t clean rooms unless specifically asked to”. I must say that this latest - and most egregious - manifestation of laziness masquerading as concern for the planet simply marks the culmination of the steady erosion of standards with which hotel guests have been compelled to accept. First they came for the clean towels…

Great location and lovely staff. Unfortunately the actual hotel is very old tired and dirty The bed was very uncomfortable as the mattress is worn out. I even tried turning the mattress. There were pillows underneath the mattress trying to support it but still a very poor night sleep. Hotel was very rundown and dirty needs a lot of TLC