비치 빌리지 앳 더 델, LXR 호텔 & 리조트

Beautiful property but will not be returning. While the rooms were clean and views were beautiful, there are so many other five star resorts that actually behave like five star resorts... First, check-in is at 4pm. We got in early that day and had traveled with our 3 small children, I called to ask if our room would be ready early. They were unable to accommodate, fine - but the room wasn't ready until 4:30pm. Frustrating. Second, the language around the Ocean Club is insanely misleading. Part of the reason we booked at Beach Village was to get what appeared to be access to complimentary breakfast and snacks - key for traveling with little ones! When we went for breakfast the first morning I was shocked when we got the bill for $160... Turns out Beach Village just gives you access to the Club but you still pay for everything unless you opt into the $150/person per day (which you can do staying at any other room at the Del - no need to pay the Beach Village upcharge...) Not to mention, we had a very mixed experience with service at Ocean Club. Lastly, while the property is beautiful, there are minimal activities and staff were less than helpful. We usually stay another brand of luxury resorts that offer so much to do for the family and we were disappointed in the absolute lack of things to do on property. We had the concierge book an outing for us and asked them to move dates; they said they did and I followed up multiple times because I never received a confirmation email. When I called the company directly, they had not moved the trip... Simple things that should make our stay easier, they dropped the ball on. It rained a bit during our stay and staff just never bothered to refill towels at the pools or pick up the dirty towels. We had to go to the different pools just to find clean towels. The most helpful, kind and friendly staff were the Housekeeping staff - they were lovely and always smiling. A lot of the other staff seemed to be annoyed with guests.. Overall - disappointed in our stay. I used to come to the Del growing up and was so excited to bring my own little family back but realized it's quite overpriced for the value of the stay.

Love the beach, love the area, love the weather, love the property and even love the room, but the hotel mgmt has absolutely ruined our vacation with deafening corporate events on the beach, hotel construction and shady practices. I've been coming to Hotel Del Coronado for over 30 years. We've stayed at Beach Villages 3 times in the last few years - the last time in May 2023. Hotel Del has always been a special place for us, so we saved up for a special anniversary splurge at an ave price of $3000/night for 2-Bedroom Oceanfront Sunset Suite Cottage (cottages are right on the beach, while villas are one row back). I cannot tell you how much we LOVE Coronado and Hotel Del so it pains me to write this, but I want other travelers to beware. The website, confirmation email and even Hilton Honors app said that "the hotel will be undergoing renovations from Jan 9-May11, 2023". So we booked our stay in May at what we thought was the end of construction. Unfortunately as soon as we arrived we were told that was an error on the website and construction will be going on for the rest of the year! This meant that the pools were out of order, the Windor Cottage restaurant was mid-demolition and there was constant jackhammering of bricks and construction noise in nearly every building. To their credit, they have an exceptional concierge staff. Sandra offered us a discount and helped us find a room as far from the noise as possible.....or so we thought. While we felt disappointed that we spent so much money and couldn't use many of the amenities, we still had a lovely time for the first 2 days. It's hard to be in a bad mood on the most beautiful stretch of beach in all of CA, if not the world. But... On our last night, there was a special event, hosted by Hotel Del for Verizon, on the beach directly in front of our room with music so loud that our room shook and we had to wear earplugs from 5p-10p. Seriously, we could hear throbbing, thumping bass for 5+ hours like we were in a club - even with the doors closed AND earplugs in! They assured us the noise would be finished by 10p, but then all of the construction work to break down the event begins. So it was another couple hours of beeping construction vehicles and workers traveling the path in front of Beach Village to demo the whole set. Again, the concierge (Jay) tried to make it right for us but we had to shut all the doors and windows and lock ourselves in the room. So effectively we didn't get to enjoy our patio, the beach, the sunset or the amenities for much of our last day. Side note - of our 3 trips here, this is the 2nd obnoxious beach party we've experienced. We originally assumed it was a rare event, but I can attest it is quite common. The last time it happened, they gave us a discount and said "Hotel Del books these events in front of Beach Villages rather than the main hotel - sometimes without telling us - because they want to minimize the impact to hotel guests". Meaning they would rather