My husband and I thought the room was beautiful and we had a great spontaneous getaway for an evening. We only have two complaints.
The first is that the fan ran nonstop and the heater wasn’t working. So we had cold air circulating in the room the entire time we were there (about 14 hours). We called the front desk to inquire about using the thermostat and the person we spoke to was pleasant, said she’d see if she could figure it out, and then wound up coming up to the room to give a look. No maintenance staff was working and she wasn’t able to fix the problem but did mention that another room on our floor (the 3rd floor) also complained about their heat not working.
The other complaint is bathroom related. The shower was large and a walk-in. The door closest to the faucet was fixed so we had to step fully into the shower to turn the water on, meaning we either get soaked or we have to get into the shower, turn the water on and wait for the water to warm up. Not really a big deal but when the heater in the room isn’t working you want to stay as warm as possible while waiting to shower.
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