Starting by the positive: -Room is very large. -Seems clean and higienic. -It was our honeymoon and they acknowledged it with some decoration in the room prior to check-in. - Pool is quite large with the deepest end being 7feet. Negative regarding the product: -View of the room was facing a slum. Lots of garbage in a corner, and the locals would engage in conversation if I would walk into the balcony to try and sell me private tours. -Product needs investment, the room curtains were ripped, the cushions in the pool are very dirty and worn off. TV is basic, no smart TV, no HDMI cable, no Netflix, no fire stick. As it gets dark around 7pm, it would be good to have something to watch at night. -Breakfast is just sad. I've stayed 3 weeks in the Philippines, I've come last year another 3 weeks, my spouse and therefore great part of my family is Filipino, so I'm used to the local food. Here I had the most disappointing breakfasts. Last 2 mornings I just had eggs and bread. On last day even my spouse mention to be the worse beef tapas she ever had. 1 - there's only one choice of juice. Orange. In a country where watermelon, Mangos, pineapple and coconuts are in abundance, it doesn't quite make sense that the choice is orange and just orange. Even Calamansi juice would have been a better option. 2- the soup option doesn't make sense for breakfast. Sopas, Arroz Caldo, Congee would make sense, but potato soup and pumpkin soup?? 3- Breakfast seems to be better if you go before 8am as it is when most guests have it. If you go after you get leftovers, some dishes already finished. -Last but not least. For a tourism business located in a remote island they should have more sustainability concerns, didn't saw any initiatives around the hotel. Negative regarding service: Is just sad overall, the majority of the staff lacks passion or training for hospitality. Examples: - Stayed 4 nights, every single morning the same breakfast staff would ask me my room number. Not once they agnowledge my name. -Same with reception, not once did they agnowledge mine or my spouse name. -If you go before 8am they seem to be fully staffed, after 8:30 if you need something you will struggle to find a waiter, as there's usually only one. - There's a lot of staff using their own clothes and no name badge, is confusing when you need something to know who should you ask. - Most times receptionists are on their phones not caring to look up and say hi or bye when you pass by. -The culmination of poor service was on my last full day in Coron. As it was already 2 weeks since we were in Palawan, we were looking for some non sea related activities, and we booked a AvT with waterfalls and eco Park tour with the hotel reception. It seems that they only have one receptionist at a time so whenever she went for break a gentleman with no uniform or name tag was covering her dinner. We booked with that person, who confirmed everything was done. One hour later probably when the receptionist return
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