머큐어 콘셉시온(Mercure Concepcion)

Buen hotel pero un poco alejado de los centros . Muy buena atención del personal y desayuno

Excelente atención ,principalmente en la recepción,con disponibilidad a resolver todas las dudas y requerimientos

酒店非常不錯，很乾凈，交通便利，服務到位

Check In was at 3pm instead of 2pm, as most hotels in Chile use to. Paper bin in the bathroom was dirty when we arrive to the room. When you get a shower you'll spread a lot of water in the bathroom floor. Bathroom doesn't have an exhaust fan. Hotel doesn't have Room Service.

Very good service. Clean and nice. Food was ok, but few options in the menu. Breakfast was so-so

The room was dirty, no glasses in the bathroom, food at the restaurant was poor. Service was fine, but would not stay at this place again.

Spacious and confortable room, but very poor design. It could be great, but it seems more like an average or rather cheap hotel. The whole bathroom floor will be wet when you take a shower. Only 1 hand towel for two people! No soap for the shower. Only sandwiches available for dinner during the weekend. Would we stay there again? Yes.

Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!

The location near downtown and airport was very good. Coffee was good - not the usual Nescafé powder. There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.