I had read that the hotel was geared towards relaxation with it being an adults only establishment. Their website emphasises calmness and wellbeing and the reviews all spoke about it being quiet/boring so when I booked 10 days from my very stressful job I was hoping to recharge in a quiet environment. How wrong I was! The hotel must be trying to change its image by offering animation. This consists of noisy and loud thump thump thump music throughout the day starting at the daily aqua gym in the pools during the late morning (for 1 hour), continuing during the diverse early afternoon offer (from 3.30 to 6.00 pm) with a selection during the week of instrumental sax, a cringy fashion show, an 80s based disco show and so on. In the evening there is noisy entertainment until 11 pm. I asked reception if there was a quiet spot somewhere but was told that this is what their policy is for their customers. On the positive side the hotel is clean, with good enough free Wi-Fi, not too far from the beach, with free street parking spaces and far enough from the main roads of San Agustin town to make it secure enough from general vandalism. On the negative side check-in was awful as we waited 20 minutes (Mr Paco was more interested in securing his dinner from the buffet than manning the desk), there is no coffee machine in the room (just a small kettle with 2 sachets of coffee, 2 tea bags and 2 camomile bags), an empty minibar, the toiletries are in fixed squeezable containers (not arthritis friendly), the USB plug is on only one side of the bed, the awful practice of booking the pool sun loungers by selfish (mainly German) guests is theoretically frowned upon by the management but not enforced so unless you have experience as a Karen you will suffer in silence. Having "a word" with the hotel does not help. The restaurant is a buffet one with warm (not hot) usual standard fare. The breakfast coffee is machine instant but a Nespresso capsule will cost €2.50. All drinks at dinner have to be bought (tap water is not an option).
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