슈어스테이 호텔 바이 베스트 웨스턴 콜럼버스 다운타운(SureStay Hotel by Best Western Columbus Downtown)

Only 2 thin towels for the 2 of us. We are tall and I have long hair. Very inconvenient. No toilet paper. We did not realize that until the middle of the night. The way our room was hidden from view felt very unsafe. And don’t know why they charge a $60 hold for incidentals when there’s no room service. What would that be for?

I was there for 5 days and they never came to clean my room, until checkout time

Clean quiet and sufficient for our needs. Some minor repairs would help, but for the price it was a great value! Freezer was actually freezing! Bedding was clean but there was a slight oder. Perhaps a better detergent? Or cleaning the washing machine drums would fix that. May have been from the pillow inside the case, didn't check. I'm the only 1 who noticed it.

Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston

The room was smaller than expected and it didn’t have a towel and then the toilet was messed up

The staff was very nice and professional. The room was very clean and neat. Bed was very comfortable. Overall was great!!. I will definitely stay there again if I'm in the area.

The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.

Management was plesent and welcoming. They was attentive in considering any needs we may have had.

At check in I was hit with a $60 deposit that was nowhere to be seen on the website people don't need those type of surprises after they done made a reservations come in to check in and hit with 60 extra dollars what was I supposed to do. And then I'm told it would take three to four days before I get the $60 back. The hotel room was clean.