시나몬 레이크사이드(Cinnamon Lakeside)

房間很差，我們還定的行政房，窗外風景也很差，早上吃飯的時候看見了湖很小。房間設施很一般，服務非常不友好，這個肉桂酒店有兩個，還有一個是比這個好很多叫cinnamon grandy.還有很多靠海的酒店都很棒，價格也便宜很多，這個酒店不值得再來。

酒店很好，這次入住前台小哥服務很差！本來我們訂了房間的（3人，其中1位小朋友），看到房間床太小（2張1米的床），後來想加張床，問了加床需要3000盧比（摺合人民幣75元）。可前台那位小哥説加不了，因為房間滿了。（加床與房間滿有關係嗎？加的是可移動的小床🛏️） What？後來沒有辦法，看到攜程上還可以訂房，就直接又訂了一間房。 現在小哥無法圓沒房的藉口了（雖然這個藉口與加床不相關）……晾了我們很久，最後説有房間了（理由是有人取消預訂）……哎！

My issue was with the booking. Upon arrival to the Lakeside Hotel we were told we did not have a reservation, only after providing my booking number several times did they locate my reservation. My family and I traveled for 8 hours by van to arrive and be told we did not have a reservation. Once we established the booking was completed online through Trip.com the check in staff told us their hotel had been experiencing a power outage and we would be transferred to the Grand. Upon arrival at the Grand we had to go over the whole process again regarding the booking which showed me four people when booked and only two on the hotel reservation. (once found) After almost two hours at check in we ended up having to book a second room to accommodate our children. I'm not sure I will use the site again.

Had to switch rooms because there was an odd smell coming from the bathroom. However the staff was very friendly and allowed the switch immediately. Strict covid guidelines were followed when using the pool. Food was also really tasty

Hotel is beautiful, but the problem is that no one informed us the restaurant schedule, to get a lunch was a nightmare. Quality of blankets and pillows could also could be better.

What a great hotel, it certainly didn't dissapoint! We were upgraded to a room with a view of the lake which was beautiful. We had Christmas dinner buffet and it was one of the best ever, with an amazing amount of choice.The staff were very friendly and helpful, they certainly know what hospitality means. Easy to recommend!

Love the place couldn’t stay for long only one day we stayed but love with the foods great taste and good comfortable the room was.

Cinnamon Lakeside like its sister hotel Cinnamon Grand is one of the leading hotels in Colombo, Sri Lanka. My wife and I with friends have stayed there on a number of occasions. We enjoyed the stay and have nothing adverse to comment.